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2016 REGISTRATION DOCUMENT
HERMÈS INTERNATIONAL
41
Corporate social responsability
2
Savoir-Faire
2.2
Savoir-Faire
The expertise of our craftsmen, and more widely that of our staff form
the foundation of our sustainable development. Our uniqueness comes
from preserving, enriching and passing on these often exclusive skills in
a period of growth for our métiers and our workforce.
The priority is to strengthen and develop individual expertise, increase
versatility, establish knowledge sharingwithin teams and ensure that it is
passed on from generation to generation, and preserve our talents. The
excellence and range of all this expertise is expressed not only through
the quality of the objects but also through our ability to craft them in a
way that respects the craftsmen and the environment.
Twelve of the group’s companies are certified by “Entreprises du
Patrimoine Vivant” in 2016: Hermès Sellier, La Ganterie de Saint Junien,
Holding Textile Hermès, les établissements Marcel Gandit, Ateliers A.S.,
Siegl, les Ateliers de Tissage de Bussières et de Challes, Beyrand, Les
Cristalleries de Saint-Louis, Puiforcat, John Lobb and Les Tanneries du
Puy.
In 2016, two of the House’s artisans (textiles, silversmithing) were
among 12 professionals selected by the Colbert committee and named
Chevalier dans l’ordre des Arts et des Lettres.
This accolade is awarded by the FrenchMinistry of Culture for excellence
in artistic and artisanal creations (rare textiles expertise in the field of
thread crossing and the gripping technique in silversmithing).
2.2.1
Training
The Group’s University, schools and academies continued to offer an
increasing number of training options.
In France, 109,476 hours of training were provided in 2016. This num-
ber does not reflect the entire training effort, since it does not include
“on-the-job” training directly at the workspace.
2.2.1.1
Université Ex-Libris
In 2016, the group’s Ex-Libris University trained nearly 1,000 people
through its 20 personalised training programs. These programs concen-
trate on two essential issues: sharing culture and developing leadership.
Almost 600 people attended in-house training programs in Paris on
Hermès culture and the richness of its expressions.
This university offers a range of diverse training options, which are
adjusted and regularly updated. It offers a set of sequential programmes
tailored to several management and maturity levels:
s
s
residential seminarswhichgivemanagersauniquesetting inwhich to
share experiences, and acquire expertise and practical tools. These
seminars also provide inspiration and an opportunity to build rela-
tionships with managers of other Hermès métiers and operations;
s
s
co-development strategies to support local managers and
Management Committee members over time. Continuing support is
provided via participatory strategies implemented at the production
facilities.
In 2016, almost 200 managers attended one of the Hermès leadership
development programmes offered by the Group’s University.
The“Alchimie”programmewasdesignedanddeliveredtoover160mana-
gers to share with them our recruitment vision and priorities, helping to
develop shared understanding and practices, and enablingmanagers to
better understand their role in recruitment and make their recruitment
practices more professional at each stage, in a context where talent
identification is of vital importance.
2.2.1.2
The Leather School
Initial training programmes for artisans were delivered across all sites.
Degree programmes were persued. 59 artisans received the saddler
and leatherworker
SelliersMaroquiniers d’Art
diploma, 68were awarded
a CAP vocational qualification and 10 were awarded vocational cutter
certifications. Many partnerships have been entered intowith vocational
secondary schools all over France, to provide training leading to qualifi-
cations to new employees. In 2016, special attention was paid to the 35
in-house trainers (10of whomarenew) and23 tutors; they received regu-
lar support, in the form of meetings to share their experiences, and to
build new training programmes and training sessions on teaching skills,
personal development and communication, etc.
In 2016, continuous training involved 980 people being trained on
12 programmes run by the Leather School. A partnership and active sup-
port for a “Leather Cutter” training programme was favourably received
in France.
Identification and special monitoring led to 27 artisans participating in
Hermès events worldwide in 2016.
2.2.1.3
The School of Tanneries
The Tanneries and Precious Leathers division has increased the
exchange of technical knowledge between tanneries so that exper-
tise can be widely circulated among tanneries artisans. Almost
200 employees successfully completed these new modules in 2016.
The other modules of the School of Tanneries and the
Tanneur Mégissier
vocational qualifications were also developed further.
As part of the recruitment policy, the “Programme Jeunes Tanneurs” is
being continued for the fifth year. Chemical engineering students in their
final year are recruited to spend 4 x 6 months at four different tanneries