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2016 REGISTRATION DOCUMENT
HERMÈS INTERNATIONAL
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Corporate social responsability
2
Savoir-Faire
(in two different countries) learning about four different métiers. This
pathway boosts managerial maturity and technical expertise.
2016 was also a time to remember, on each of the sites, the strate-
gic importance of sharing and transferring expertise. Development
and exchange programmes around expertise were implemented, along
with a network of technical officers to complement segmental middle
management. These six tanneries encompass a wide range of profiles
of workshop heads from different generations, and with different tempe-
raments and levels of expertise.
Finally, the Montereau tannery celebrated its 50th anniversary in 2016;
twenty of those years were spent working with Hermès. It found an ori-
ginal way to mark the occasion, inviting 300 people, employees of other
tanneries of the Hermès Cuirs Précieux division, to visit this specialist
exotic hides tanning site. A pleasant day for colleagues within the same
division to get to know one another better, united by the craft of transfor-
ming raw hides into tanned leather.
2.2.1.4
The School of Textiles
For the textiles sector, initiatives to share the culture of the textile
industry continued. The three-day “Au fil d’HTH” programme enabled
55 employees to discover Holding Textile Hermès, a federation of seven
SMEs. The HTH Artès programme, an in-depth 12-day pathway, enabled
managers with cross-segment responsibilities to learn about the seg-
ment. Finally the “Iconic Product” programme enabled 35 employees to
familiarise themselves with iconic products, rooted in the creative heri-
tage of Holding Textile Hermès. Finally, the “Résonances” programme
aimstoprovideanartisticandculturaloutlettoencourageinspirationand
creativity in product innovation and development teams. 53 employees
completed this programme. In the area of expertise, 87 employees were
able to improve their expertise as regards textile knowledge, basics of
dyeing, printing colours, etc. and the “Profession” pathway aiming to
adapt craft skills (printer, stenter operator, assembler, etc.) was delive-
red to 26 people. A CQPI (inter-segment professional qualification certi-
ficate) has been introduced for the artisans.
In 2016, the School of Textiles delivered tailored programmes to over
260 people.
2.2.1.5
Puiforcat
Maintaining expertise involves internalising certain production methods
and mobilising the team around the launch of new collections. Balanced
with the transfer of applied knowledge about the classic items, it fully
anchors silversmithing and jewellery in its era and thus prepares for
the future. Two silversmiths were recruited this year to maintain the
workshop’s expertise. They were mentored by the most experienced sil-
versmith to improve their skills while ensuring their rapid incorporation
into the everyday life of the workshop for operational production. A new
collection (“Bureau d’architecte”) was partly entrusted to the workshop.
Combining traditional expertise and new technologies, most of the
pieces in this collection were produced in the workshop.
2.2.1.6
Cristallerie Saint-Louis
13 employees committed to a professional certification approach
(CQPI), which will enable them to validate skills relevant to their voca-
tional branch.
In addition, an in-house competitionwas held in the second half of 2016,
giving artisans the opportunity to create a product to be included in the
Saint-Louis catalogue of exceptional pieces.
In 2016, 15 employees received training from CATE on decorating por-
celain - this has been taking place since the end of 2015 at the Saint-
Louis-lès-Bitche site.
2.2.1.7
The distribution network
As regards quality, sales and service, over 1,200 sales associates fol-
lowed the “Sales & Service Ambassador” training programme. Designed
centrally and delivered locally by in-house or external trainers, this trai-
ning covers six themes, from the moment a customer enters the shop to
when they leave. 12 sales associates from all over the world gathered in
Paris to celebrate and highlight the excellence of in-store service with the
“Hermès One of a Kind” programme. These 12 sales associates have
been acknowledged by their peers, managers or customers as having
demonstrated exemplary attitude, narrative talent, or provided excellent
service to their customers and/or their colleagues. The twice-yearly sea-
sonal training session, “Train the Trainer”, takes place each season in
Paris and is attended by around twenty international trainers who will
then deliver the key messages of the collection to the markets across
product lines, as well as boosting the sales of each division.