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Police Operations and Data Analysis Report, Morgan Hill, California
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TABLE 8-17: 90th Percentiles for Response Time Components, by Category
Category
Winter
Summer
Dispatch
Travel
Response
Dispatch
Travel
Response
Arrest
59.3
21.6
70.2
63.4
94.5
156.6
Assist
66.7
55.4
122.1
56.4
19.6
63.9
Crime
62.7
20.4
95.7
99.4
17.6
128.6
General noncriminal
48.7
21.0
55.0
123.3
19.0
134.9
Investigations
28.4
16.5
43.5
29.9
18.0
38.5
Medical
13.8
11.8
19.5
22.5
49.6
66.4
Suspicious incident
21.0
12.0
29.3
33.9
16.5
45.4
Traffic
40.4
14.6
51.7
79.3
13.1
97.9
Total Average
33.1
16.4
44.9
44.3
17.5
58.0
Note:
A 90th percentile value of 45 minutes means that 90 percent of all calls are responded to in fewer than 45
minutes. For this reason, the columns for dispatch delay and travel time may not be equal to the total response
time.
Observations:
In February, the 90th percentile value for response time was as short as 19 minutes (for
medical) and as long as 122 minutes (for assist).
In August, the 90th percentile value for response time was as short as 38 minutes (for
investigations) and as long as 157 minutes (for arrest).