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2014 Best

Practices Study

Agencies

with Revenues

Between

$1,250,000 and

$2,500,000

50

Analysis of Agencies with Revenues Between $1,250,000 and $2,500,000

Key Benchmarks

Profile

Revenues

Expenses

Profitability

Employee Overview

Producer Info

Service Staff Info

Technology

Insurance Carriers

Appendix

Average

Top 25%

Information Technology Employees (FTE)

Number

0.7

High

1.5

Low

0.1

Number of IT Employees per 100 users

N/A

Revenue per IT Employee

$1,775,631

$2,370,011

Total IT Payroll Expense ($)

$31,541

$54,714

As % of Total Compensation Expense

3.3%

As % of Net Revenues

1.8%

1

Includes hardware/software leasing including offsite applications, supplies, maintenance & maintenance contracts, training, data lines, internet providers,

website development/maintenance, outside consulting fees, computer depreciation, software amortization, and any non-depreciated hardware/software.

Technology

Agency Management System Utilized

Average

+25% Profit

+25% Growth

Total IT Expenses

1

(as % of net revenues)

2.9%

2.5%

2.5%

TAM

57.1%

AMS360

32.1%

EPIC

10.7%