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2014 Best

Practices Study

Agencies

with Revenues

Between

$2,500,000 and

$5,000,000

76

Analysis of Agencies with Revenues Between $2,500,000 and $5,000,000

Key Benchmarks

Profile

Revenues

Expenses

Profitability

Employee Overview

Producer Info

Service Staff Info

Technology

Insurance Carriers

Appendix

Average

Top 25%

Information Technology Employees (FTE)

Number

0.8

High

2.6

Low

0.0

Number of IT Employees per 100 users

N/A

Revenue per IT Employee

$3,149,271

$4,097,167

Total IT Payroll Expense ($)

$46,628

$100,526

As % of Total Compensation Expense

2.3%

As % of Net Revenues

1.3%

1

Includes hardware/software leasing including offsite applications, supplies, maintenance & maintenance contracts, training, data lines, internet providers,

website development/maintenance, outside consulting fees, computer depreciation, software amortization, and any non-depreciated hardware/software.

Technology

Agency Management System Utilized

Average

+25% Profit

+25% Growth

Total IT Expenses

1

(as % of net revenues)

2.2%

2.0%

2.4%

Other included Xanatek-IMS, Navigator,

and Custom

TAM

39.6%

AMS360

37.5%

EPIC

8.3%

Other

4.2%

AFW

2.1%

Instar

2.1%

Vision

2.1%

DORIS

2.1%

Sagitta

2.1%