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2013 Best

Practices Study

Agencies

with Revenues

Between

$5,000,000 and

$10,000,000

105

Analysis of Agencies with Revenues Between $5,000,000 and $10,000,000

Key Benchmarks

Mgmt. Perspectives

Profile

Revenues

Expenses

Profitability

Employee Overview

Producer Info

Service Staff Info

Technology

Insurance Carriers

Appendix

Revenue by Account Size

(as measured by Comm. & Fees – not premium)

Average

+25% Profit

+25% Growth

Commercial P&C

Greater than $25,000

% of Book

32.7%

23.1%

36.1%

# of Accounts

28.5

17.9

29.1

Total Revenue

$1,562,490

$975,910

$1,813,248

Revenue per Account

$54,916

$54,520

$62,311

Between $10,000 and $25,000

% of Book

17.5%

13.8%

15.4%

# of Accounts

53.8

38.8

49.2

Total Revenue

$814,402

$582,339

$772,301

Revenue per Account

$15,127

$15,009

$15,697

Between $5,000 and $10,000

% of Book

11.7%

11.3%

10.4%

# of Accounts

79.7

70.4

74.3

Total Revenue

$546,196

$477,654

$520,930

Revenue per Account

$6,849

$6,785

$7,011

Less than $5,000

% of Book

38.1%

51.8%

38.2%

# of Accounts

3,603.0

4,906.4

3,937.0

Total Revenue

$1,779,744

$2,188,341

$1,921,305

Revenue per Account

$494

$446

$488

(as measured by number of lives)

Average

+25% Profit

+25% Growth

Group L&H/Financial

Over 100 Lives

% of Book

43.0%

37.8%

50.9%

# of Accounts

12.1

6.0

19.4

Total Revenue

$650,613

$362,727

$1,170,756

Revenue per Account

$53,928

$60,454

$60,259

50 - 100 Lives

% of Book

19.4%

12.2%

19.2%

# of Accounts

17.8

7.5

27.9

Total Revenue

$275,095

$97,791

$441,025

Revenue per Account

$15,465

$13,039

$15,832

25 - 50 Lives

% of Book

14.4%

14.7%

10.8%

# of Accounts

23.1

15.2

30.7

Total Revenue

$210,380

$117,809

$248,785

Revenue per Account

$9,110

$7,768

$8,100

Under 25 Lives

% of Book

23.3%

35.2%

19.1%

# of Accounts

254.6

125.3

393.0

Total Revenue

$311,774

$211,389

$383,983

Revenue per Account

$1,217

$1,688

$977