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2013 Best

Practices Study

Agencies

with Revenues

Between

$1,250,000 and

$2,500,000

35

Analysis of Agencies with Revenues Between $1,250,000 and $2,500,000

Key Benchmarks

Mgmt. Perspectives

Profile

Revenues

Expenses

Profitability

Employee Overview

Producer Info

Service Staff Info

Technology

Insurance Carriers

Appendix

Key Benchmarks at a Glance

Average

+25% Profit

+25% Growth

Growth

Organic Growth By Line of Business*

Commercial P&C

9.1%

16.0%

18.6%

Personal P&C

5.3%

6.2%

6.9%

Group Medical

0.1%

2.7%

14.1%

All Other Group

-0.1%

*

*

Total Organic Growth

9.1%

10.4%

23.8%

Profit

Pro Forma Pretax Profit

28.3%

45.4%

30.6%

Pro Forma EBITDA

31.1%

46.5%

34.3%

Rule of 20 Score

24.7

33.8

36.4

Financial

Average

Top 25%

Current Ratio

2.25:1

3.87:1

Receivable/Payable Ratio

54.4%

-6.5%

Accounts Receivables > 60 Days

18.1%

2.9%

Accounts Receivables > 90 Days

7.9%

-1.8%

Productivity

Average

+25% Profit

+25% Growth

Revenue per Employee

$136,820

$141,417

$146,938

Compensation per Employee

$76,399

$56,944

$79,608

Spread per Employee

$60,421

$84,472

$67,329

Annual New Commission Generated per Validated Producer

Average

Top 25%

Commercial P&C

$51,838

$93,642

Personal P&C

$24,511

$39,375

Life & Health/Financial

$37,257

$38,410

Service Staff Total Payroll as % of Line of Business Revenue

Average

# of Service Staff

Commercial P&C

21.4%

3.6

Personal P&C

23.7%

3.5

Group Life & Health/Financial

33.0%

0.8

*Insufficient Data

*Excludes any acquired revenue