62 / 123
AGENCIES WITH REVENUES BETWEEN $2,500,000 AND $5,000,000
62
2005
PROFILE
REVENUES/
EXPENSES
FINANCIAL
STABILITY
EMPLOYEE
OVERVIEW
PRODUCER
INFO
SERVICE
STAFF
INFO
TECHNOLOGY
INSURANCE
CARRIERS
How Time Was Spent
Group L&H CSRs
Average Top 25%
Number
2.5
High
10.0
Low
0.9
Average
Commissions Serviced
$291,804 $536,156
Average Pay ($)
$38,821
Average Pay (as %
of Book Serviced)
13.3%
How Time Was Spent
Personal P&C CSRs
Average Top 25%
Number
5.0
High
17.0
Low
1.0
Average
Commissions Serviced
$174,384 $271,715
Average Pay ($)
$33,332
Average Pay (as %
of Book Serviced)
19.1%
How Time Was Spent
Marketing
(Placement)
15.7%
Customer
Service
60.7%
Administration
2.7%
Selling New Business
(New or Acct Rounding)
15.2%
Claims
Processing
5.7%
Multi-Line CSRs
Average Top 25%
Number
*
High
*
Low
*
Average
Commissions Serviced
*
*
Average Pay ($)
*
Average Pay (as %
of Book Serviced)
*
Marketing
(Placement)
21.2%
Customer
Service
49.5%
Administration
5.2%
Selling New Business
(New or Acct Rounding)
14.6%
Claims
Processing
9.6%
Insufficient Data -
Chart Not Applicable
*Insufficient Data