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INFORMS Nashville – 2016

286

2 - Free Riders Versus Social Capital: An Empirical Analysis Of An

Exogenous Shock On Online Reviews

Zaiyan Wei, Purdue University, West Lafayette, IN, United States,

zaiyan@purdue.edu

, Paulo B Goes, Yang Wang, Dajun Daniel Zeng

We study the effects of network sizes on individuals’ contributions to online

product reviews. Individuals have conflicting incentives of free riding and

maximizing social benefits when producing online reviews. We leverage a

“natural experiment,” an exogenous expansion in the users population on a

major third-party platform, to better understand the tradeoffs between the

conflicting incentives. We find that a larger population of users caused individuals

to post more and longer reviews. In addition, the larger population of audience

led individuals to assign higher and more diverse ratings in their reviews.

However, the helpfulness or “quality” of reviews is not affected.

3 - Enterprise Systems And Merger And Acquisition Activities

Chengxin Cao, University of Minnesota, 321 Nineteenth Avenue

South, Minneapolis, MN, United States,

caoxx161@umn.edu

,

Gautam Ray, Alok Gupta, Mani Subramani

This paper examines the relationship between Enterprise Resource Planning

(ERP) and Customer Relationship Management (CRM) systems and upstream and

downstream mergers and acquisitions (M&A). We also investigate how any such

relationship is contingent on the characteristics of the focal firms’ industry

environment. Using a sample of 491 Fortune 1000 firms that made 4543 M&A

deals from 2006 to 2012 the empirical analysis suggests that ERP (CRM) systems

are negatively associated with upstream (downstream) M&A. However, if the

upstream (downstream) industry is concentrated (dynamic), ERP (CRM) systems

are associated with more vertical M&A.

4 - The Influences And Biases Of Social Network In Referral Hiring:

Empirical Study

Kyungsun Rhee, University of Washington, 4725 24th Avenue NE,

# 405, Seattle, WA, 98105, United States,

ksr22@uw.edu

,

Elina Hwang, Param Vir Singh

It is well known that importance of social networks in labor market has been

growing rapidly. However, there have been rigorous researches on characteristics

of job seekers who are likely to achieve better results in job market, but not many

on the referrer behavior. Using data from social referral platform, this paper

constructs an empirical model to capture the influences and biases of referrers’

social capital on their actual referring behavior in the IT labor market.

TB66

Mockingbird 2- Omni

Data Analytics for Quality and Reliability Assurance

Sponsored: Quality, Statistics and Reliability

Sponsored Session

Chair: Mingyang Li, Tampa, FL, United States,

mingyangli@usf.edu

1 - A Data-driven Heterogeneity Quantification Approach For

Chloride Ingress Profiles Of Aging Marine Infrastructures

Suiyao Chen, University of South Florida,

4202 E. Fowler Avenue ENB302, Tampa, FL, 33620, United States,

suiyaochen@mail.usf.edu

, Lu Lu, Yisha Xiang, Alberto A Sagüés,

Mingyang Li

Chloride ingress is the leading cause to corrosion failures of aging infrastructures

in marine environments. Existing studies on chloride ingress mainly assumed

homogeneous populations and were constrained by the simplified physical

assumptions and availability of chloride ingress profiles. In this work, a data-

driven approach is presented to comprehensively explore, quantify and analyze

the heterogeneous chloride ingress profiles collected from a field survey on

marine infrastructures. A real-world case study is provided to illustrate the

proposed work and demonstrates its validity and performance.

2 - Reliability Meets Big Data: Opportunities And Challenges

Yili Hong, Virginia Tech,

yilihong@vt.edu

In this talk, I will review some applications where field reliability data are used

and explore some of the opportunities to use modern reliability data to provide

stronger statistical methods to operate and predict the performance of systems in

the field. I will also provide some examples of recent technical developments

designed to be used in such applications and outline remaining challenges.

3 - Heterogeneous Recurrence Representation And Quantification Of

Dynamic Transitions In Continuous Nonlinear Processes

Hui Yang, Penn State,

huy25@engr.psu.edu

Many real-world systems are evolving over time and exhibit dynamical behaviors.

In order to cope with system complexity, sensing devices are commonly deployed

to monitor system dynamics. Online sensing brings the proliferation of big data

that are nonlinear and nonstationary. Although there is rich information on

nonlinear dynamics, significant challenges remain in realizing the full potential of

sensing data for system control. This paper presents a new approach of

heterogeneous recurrence analysis for online monitoring and anomaly detection

in nonlinear dynamic processes.

4 - Latent Dirichlet Allocation (lda) Based Analytic Framework For

Topic Modeling Of Cfpb Consumer Complaints

Kaveh Bastani, Recovery Decision Science, Cincinnati, OH,

United States,

kaveh@vt.edu

, Hamed Namavari, Jeffrey Shaffer

We propose a text mining analytic framework based on latent Dirichlet allocation

(LDA) to analyze Consumer Financial Protection Bureau (CFPB) consumer

complaints. The proposed analytic framework aims to extract latent topics/clusters

in CFPB complaint narratives, and explores their associated trends over time. The

time trends will then be used to evaluate the quality of industry regulations and

expectations on financial institutions in creating a consumer oriented culture that

takes into account consumer protection in their decision making processes.

TB67

Mockingbird 3- Omni

IIE Transactions Invited Session

Sponsored: Quality, Statistics and Reliability

Sponsored Session

Chair: Jianjun Shi, Georgia Institute of Technology, Atlanta, GA,

United States,

jianjun.shi@isye.gatech.edu

1 - A Random Effect Autologistic Regression Model With Application

To The Characterization Of Multiple Microstructure Samples

Qingyu Yang, Wayne State University,

qyang@wayne.edu

The microstructure of the material can strongly affect material properties which in

turn plays an important role of the product quality produced by these materials.

The existingstudies on material microstructure mainly focus on a single

microstructure sample’s characteristics, while the variation among different

microstructure samples is ignored. In this paper, we propose a novel random

effect autologistic regression model to characterize the microstructure variation of

different samples for the two phase materials. A simulation study is conducted to

verify the proposed methodology. A real world example of a dual-phase high

strength steel is used to illustrate the developed methods.

2 - A Bayesian Variable Selection Method For Joint Diagnosis Of

Manufacturing Process And Sensor Faults

Yong Chen, University of Iowa, Iowa City, IA, 52242,

United States,

yong-chen@uiowa.edu

This paper presents a Bayesian variable selection based diagnosis approach to

identify both process mean shift faults and sensor mean shift faults

simultaneously in manufacturing processes. Important concepts are introduced to

understand the diagnosability of the proposed method. A conditional maximum

likelihood method is proposed as an alternative method to provide robustness to

selection of some key model parameters. Systematic simulation studies are used

to provide insights on the relation between the success of the diagnosis method

and related system structure characteristics. And a real assembly example is used

to demonstrate the effectiveness of the proposed diagnosis method.

3 - A Preposterior Analysis To Predict Identifiability In The

Experimental Calibration Of Computer Models

Daniel Apley, Northwestern University,

apley@northwestern.edu

When calibrating computer simulation models using physical experimental data,

it is usually very difficult to identify unknown physical parameters and

distinguish their effects from the discrepancy function that represents the

difference between the simulation model and reality. We develop a preposterior

analysis to predict (prior to conducting physical experiments but after conducting

simulations) the identifiability that will result for any candidate physical

experimental design. This can be used as a criterion for designing physical

experiments to achieve better identifiability of the physical calibration parameters.

TB66