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INFORMS Nashville – 2016

497

2 - The Impact Of Dependence On Unobservable Queues

Jamol Pender, Cornell University,

jamol.pender@gmail.com

In unobservable queueing systems, customers may choose to leave by balking,

which is based on the queue length or they may leave by reneging from the

queue, which is based on the virtual waiting time. The current literature assumes

that the sequences of balking and reneging random variables are independent and

a customer’s decision to join the line is independent of the their willingness to

wait. Thus, we relax the independence assumption and assess the impact of

dependence. We show that the joint density near the origin and not the

correlation of the balking and reneging random variables describes the impact of

the dependence for the queue length and workload processes.

3 - Service Systems With Correlated Service And Patience Times

Chenguang Wu, Northwestern University,

ChenguangWu2013@u.northwestern.edu

In most of the literature on service systems, a customer’s patience time is typically

assumed to be independent of her service time. However, in many settings one

expects a customer’s service and patience times to be related, as is empirically

reported in call centers and intensive care units. In our work we capture the

correlation in a many-server queuing model and explore the implications of the

correlation on capacity decisions to maximize profit. The profit in our case is the

difference between revenue generated by serving customers and personnel cost

associated with capacity. We demonstrate a nontrivial relation between capacity

and profit in a system with correlations.

4 - Service Systems With Slowdowns

Jing Dong, Northwestern University,

jing.dong@northwestern.edu

,

Pnina Feldman, Galit Yom-Tov

Many service systems exhibit service slowdowns when the system is congested.

In this project we investigate this phenomenon and its effect on system

performance. We modify the Erlang-A model to account for service slowdowns

and carry out the performance analysis in the heavy-traffic asymptotic regime.

We find that when the load sensitivity is high, the system can alternate randomly

between two performance regimes, a phenomenon which we refer to as bi-

stability. We analyze how the system parameters affect the bi-stability

phenomenon and propose an admission control policy to avoid the bad

performance regime.

WE41

207C-MCC

Topics in Portfolio Optimization

Sponsored: Financial Services

Sponsored Session

Chair: Brian Clark, Rensselaer Polytechnic Institute, Lally School of

Management, Troy, NY, 12180, United States,

clarkb2@rpi.edu

1 - The Implicit Value Of Tracking The Market

Majeed Simaan, Rensselaer Polytechnic Institute, Troy, NY, 12180,

United States,

simaam@rpi.edu

, Chanaka Edirisinghe, Brian Clark

We find that the bias of the tracking error portfolio is mainly due to the mean-

variance portfolio rather than the tracking error component. We find that shifting

the weights of the portfolio toward the tracking error direction mitigates the

higher estimation error that originates in the mean vector. Using bootstrap

approach, we find that the committed estimation risk in the tracking error

portfolio is significantly lower than that committed in the mean-variance

portfolio. Additionally, this difference is amplified for cases that are associated

with greater estimation risk.

2 - Optimal Portfolio Rebalancing Under Mean-risk Tradeoff, Market

Impact, And Leverage

Jaehwan Jeong, Radford University, Department of Management,

P.O. Box 6954, Radford, VA, 24142, United States,

jjeong5@radford.edu,

Chanaka Edirisinghe

A portfolio optimization problem is considered with frequent rebalancing, market

impact costs, and random returns, to determine the efficient frontier between the

Sharpe ratio and leverage ratio. Using an upper bound for portfolio variance, a

nonconvex separable quadratic optimization model with two quadratic

constraints is formulated. We develop an algorithm to solve this NP-hard problem

and provide a strategy analysis.

3 - Disentangle Signals And Noises In Portfolio Optimization

Long Zhao, University of Texas at Austin, Austin, TX,

United States,

zhaolong.soul@gmail.com

, Deepayan Chakrabarti,

Kumar Muthuraman

Mean-variance portfolios constructed using the sample mean and covariance

have a poor out-of-sample performance. There are two groups are better. The first

group shrinks the covariance. The second imposes norm-constraints. However,

the shrinkage targets and the norm-constraints are not validated. Our method

disentangles signals and noises in sample covariance matrix. By using signals and

bounding noises, this new method is parameter-free but can achieve significant

lower out-of-sample variance than the naive portfolios across ten datasets.

Finally, we show that the higher out-of-sample Sharpe ratio can be obtained by

cautiously using the information in sample mean.

WE42

207D-MCC

Strategic Behavior and Dynamic Choice in

Revenue Management

Sponsored: Revenue Management & Pricing

Sponsored Session

Chair: Jue Wang, Queen’s School of Business, 143 Union St. West,

Kingston, ON, K7L 3N6, Canada,

jw171@queensu.ca

1 - To Ration Or Not To Ration? Selling To Strategic Customers Under

Shortage Effect.

Stephen Shum, City University of Hong Kong,

swhshum@cityu.edu.hk

, Peng Hu, Hanqing Liu

We consider the dynamic pricing and rationing policy of a firm facing strategic

customers under the influence of shortage effect. We provide conditions under

which it is optimal for the firm to ration. We also identify the necessary and

sufficient conditions for the existence of steady state. We also characterize the

firm’s pricing and rationing policy under this steady state.

2 - Dynamic Pricing Of Vertically Differentiated Products For

Consumers With Sequential Search

Chi-Guhn Lee, University of Toronto,

cglee@mie.utoronto.ca

,

Sajjad Najafi, Sami Najafi-Asadolahi, Steven Nahmias

We consider a firm that wishes to maximize the expected revenue from a line of

vertically differentiated products with fixed inventory over a finite horizon.

Consumers are utility maximizers and sequentially check the products for one

maximizing the utility. We analytically derive the optimal prices of products as

well as the optimal order of products’ presentation. We show that if the

reservation utility is stationary or increasing, it is optimal for the seller to present

the products in the descending order of quality and to increase price over time

under a certain condition.

3 - Competing With Responsive Follower: Imitator And

Strategic Consumers

Mike Mingcheng Wei, University at Buffalo,

mcwei@buffalo.edu

In this work, we study the production and pricing decisions of a market leader

facing an imitator under strategic consumer behavior with possible network

externalities.

4 - Dynamic Pricing Of The Fixed-term Subscription Contract Offered

To The Strategic Customers

Roozbeh Yousefi, Smith School of Business, 143 Union St.,

Kingston, ON, K7L 3N6, Canada,

r.yousefi@queensu.ca

,

Yuri Levin, Mikhail Nediak, Jue Wang

Subscriptions are contracts that a company makes with its customers for regular

service delivery or for providing access to the service. Service access limits can be

stipulated in the subscription contract. We present a continuous time dynamic

pricing model for a monopolist offering a fixed term subscription contract without

per-use charges to strategic customers. We formulate the monopolist’s problem in

terms of optimal control, derive its optimality conditions, and study the structure

of the optimal solution. We also examine the stationary optimal pricing regime

and evaluate it in numerical experiments.

WE43

208A-MCC

Decision Analysis Arcade II

Sponsored: Decision Analysis

Sponsored Session

Chair: Alba Rojas, Virginia Tech, Progress Street, Blacksburg, VA,

24060, United States,

albarc@vt.edu

1 - Adaptive Clinical Trials And The Hot Stove Effect

Alba Rojas-Cordova, Virginia Tech, Blacksburg, VA, United States,

albarc@vt.edu

, Niyousha Hosseinichimeh

Adaptive clinical trials promise cost savings to the pharmaceutical industry and

have triggered significant regulatory changes. We model the dynamics of the drug

development decision within the context of adaptive clinical trials. We consider

the randomness surrounding the drug’s probability of technical success and the

bias inherent to its estimation. We show a bias against candidates that appear to

be worse than they actually are.

WE43