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Adopted FY 2017-18 Budget
General Government - Network Services Fund
BUDGET HIGHLIGHTS
The FY 17-18 Budget is increasing by $451,405, or 3.2%.
Network Services is ISO 27001 Certified for Cyber Security practices as of June 2017; one of 900 Public entities
globally.
PERFORMANCE MEASURES
2015-16
2016-17
2017-18
2018-19
Actual
Budget
Adopted
Projected
Workload Measures
Help Desk calls closed
4,352
9,000
9,000
9,000
Percent of public records requests responded to
within 2 business days
100%
95%
95%
95%
Volume of technology courses offered
30
30
30
35
Telecom work orders closed
1,800
2,300
2,300
2,400
Number of projects and initiatives executed to
completion
179
180
180
180
Number of devices leased > 90 days beyond
expiration
4
100
100
100
Number of vulnerabilities mitigated
259
300
300
300
Number of external attacks detected and blocked
5,008
6,000
6,000
6,000
Number of malware infections identified and
cleaned/removed
560
700
700
700
Efficiency Measures
Percent first time resolution rate for IT Service Desk
Percent Abandon Call Rate
9%
13%
13%
13%
Percent of leased equipment deployed within 30 days
100%
100%
100%
100%
Average response time to critical systems and
applications problems
1 hour or less 1 hour or less
1 hour or less
1 hour or less
Percent uptime on critical servers to include Lawson,
Kronos, SQL, Web, Exchange, Apps1, etc
99%
98%
98%
98%
Percent of virtual servers as compared to physical
94%
98%
98%
98%
Average response time to helpdesk, systems and
service requests
3 hours
3 hours
3 hours
3 hours
Effectiveness Measures
Percentage of customers rating Network Services as
"good" or "excellent"
99%
98%
98%
98%
Percentage of identified remote sites with network
access
100%
98%
100%
100%
2015-16
2016-17
2017-18
2018-19
Actual
Budget
Adopted
Projected
Expenditures:
Personnel Costs
1,710,033
1,822,669
1,896,103
1,945,006
Maintenance & Operations
8,189,066
9,489,551
9,067,522
9,047,999
Capital Outlay
2,188,498
2,850,000
3,650,000
3,650,000
Total
12,087,597
14,162,220
14,613,625
14,643,005
Total FTE Positions
20.750
20.650
20.650
20.650
Revenues:
Internal Charges
9,926,536
10,040,808
10,272,808
10,272,808
Fund Balance
600,065
1,379,847
799,252
828,632
All Other
2,214,421
2,741,565
3,541,565
3,541,565
Total
12,741,022
14,162,220
14,613,625
14,643,005
BUDGET SUMMARY