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AN EFFICIENT AND RESPONSIBLE GROUP
2. Operational excellence policies
69
SAINT-GOBAIN
- REGISTRATION DOCUMENT 2016
Operational excellence policies
2.
INDUSTRIAL EXCELLENCE WITH THE WCM PROGRAM
2.1
The operational excellence of an industrial site is
characterized for the Group by the optimization of four
factors:
the systematic eradication of losses;
the maintenance of gains over time by operator
involvement;
prevention-oriented working conditions;
the involvement of all employees on site.
designed to improve business performance by seeking
industrial excellence in accordance with world standards.
In 2007, Saint-Gobain applied the World Class Manufacturing
(WCM) program, an integrated management system
customers and employees in priority.
and its economic and environmental performance.
Performance is measured by quantitative indicators but also
by assessments of satisfaction of the stake holders involved,
Its ambition is for each Group industrial sites to be exemplary,
both through safety, the quality of the products it supplies,
of this process.
Because operational excellence can only be obtained with the
involvement of all employees and by developing a culture of
change, Saint-Gobain has chosen to place people at the heart
Maintenance) or 5S.
methods such as Lean, Six Sigma and TPM (Total Productive
modularity to adapt to a wide variety of industrial processes.
It is based on pillars that cover performance improvement
WCM Saint-Gobain is therefore a program specifically
adapted to the Group culture, associating the standardization
of methods, tools and good practices with an essential
The pillars of the WCM
2.1.1
losses as far as possible. The WCM methods are applied in the
same way for each of the pillars under the responsibility and
leadership of the expert on the subject, working in a
cross-functional way and involving the entire organization.
Each pillar of the WCM represents a center of expertise on
which the organization will focus and organize itself to reduce
an operating lever for achieving the Group’s objectives in the
short-, medium- and long-term.
the policies implemented by the Group such as the Health
and Safety policy or the environmental policy by becoming
Consequently, the WCM program incorporates and supports
Reliability
Industrial Efficiency
Environment
& Risk Prevention
Health & Safety
People
Development
Customer Focus
& Service
Quality
& Process Control
Innovation
Development & Growth
OPERATIONAL EXCELLENCE & CUSTOMER SATISFACTION
TIME BASED MANAGEMENT (VSM) & COST DEPLOYMENT
FOCUSED IMPROVEMENT & PEOPLE INVOLVEMENT
STANDARDISATION, 5S, AUTONOMOUS & VISUAL MANAGEMENT
prevention of risks.
ISO 14001 and 5001 for the environment and OHS 18001 for
safety or internal standards such as the OPEN program for
the development of persons or the GAP guidelines for the
The WCM program is compatible with the internal and
external standards of each of the pillars and incorporates
certification measures such as standard ISO 9001 for quality,
production and water consumption and by optimizing energy
efficiency; but it has also been possible to avoid many
production investment costs or environmental taxes.
The Quality, Industrial Performance and Environment pillars
contribute significantly towards reducing the Group’s
environmental footprint by reducing waste generated in
The WCM program therefore delivers a substantial reduction
in production costs at the same time as a significant
reduction in health/safety, environmental and industrial risks.
satisfaction as the priority objective.
significant reductions in stocks of raw materials, semi-finished
and end products lead to a significant reduction in the
requirement for working capital both in terms of value and in
number of stock days, while maintaining customer
Thanks to the Customer Orientation & Service pillar,
The WCM path of an industrial site
2.1.2
site path.
requires graduated implementation, pillar by pillar, with
methodology and constancy. The benefits in terms of
competitiveness, improvement of customer service and
employee commitment can be measured at each stage of the
Achieving industrial excellence is a long-term measure that
employee.
managers and as projects are implemented for each site
Tools and methods are therefore made available to the sites
to construct their own roadmap and to define their stages of
application. Training programs are applied, in advance for