John Marshall Bank Consumer Online Banking

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3

Customer Service 30

This section facilitates communication with the bank, alert maintenance

and administration activities

Account Maintenance

Change Password 31 Change User ID . . . . . . . . . . . . . . . . . . . . . . . . 32 Manage Contact Information . . . . . . . . . . . . . . . . . . . 33 Change Address 34 Change Statement Delivery Method 35 Customize Your Accounts . . . . . . . . . . . . . . . . . . . . . 36 Manage Mobile Banking Settings . . . . . . . . . . . . . . . . . . 37

Account Services

Stop a Check . . . . . . . . . . . . . . . . . . . . . . . . . 38 View Stopped Checks . . . . . . . . . . . . . . . . . . . . . . 39 Order Checks . . . . . . . . . . . . . . . . . . . . . . . . . 40 Request Bill Payment Research 41 Make a Brokerage Transfer . . . . . . . . . . . . . . . . . . . . 42

Contact Options

View Messages . . . . . . . . . . . . . . . . . . . . . . . . 43 Contact Us 44 View My Alerts 45

Disclosures

Service Agreement . . . . . . . . . . . . . . . . . . . . . . . 47 Privacy Statement . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48 Open an Account . . . . . . . . . . . . . . . . . . . . . . . . 49

Create a new account with John Marshall Bank