121 / 186
AGENCIES WITH REVENUES BETWEEN $5,000,000 AND $10,000,000
120
EXECUTIVE
PERSPECTIVES
PROFILE
REVENUES/
EXPENSES
FINANCIAL
STABILITY
EMPLOYEE
OVERVIEW
PRODUCER
INFO
SERVICE
STAFF
INFO
TECHNOLOGY
INSURANCE
CARRIERS
APPENDIX
Insufficient Data -
Chart Not Applicable
How Time Was Spent
*Insufficient Data
Group L&H CSRs
Average Top 25%
Number
3.3
High
9.0
Low
0.5
Average
Commissions Serviced
$304,021 $481,376
Average Pay ($)
$38,337
Average Pay (as %
of Book Serviced)
12.6%
How Time Was Spent
Marketing
(Placement)
23.8%
Customer
Service
49.5%
Administration
7.7%
Selling New Business
(New or Acct Rounding)
12.5%
Claims
Processing
6.4%
Personal P&C CSRs
Average Top 25%
Number
7.0
High
22.0
Low
2.0
Average
Commissions Serviced
$161,253 $222,678
Average Pay ($)
$35,281
Average Pay (as %
of Book Serviced)
21.9%
How Time Was Spent
Marketing
(Placement)
18.8%
Customer
Service
58.2%
Administration
6.1%
Selling New Business
(New or Acct Rounding)
11.7%
Claims
Processing
5.2%
Multi-Line CSRs
Average Top 25%
Number
*
High
*
Low
*
Average
Commissions Serviced
*
*
Average Pay ($)
*
Average Pay (as %
of Book Serviced)
*