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2009 Best Practices Study | Agencies with Revenues Over $25,000,000 | Service Staff Info
Appendix
Insurance
Carriers
Technology
Service
Staff Info
Producer
Info
Employee
Overview
Financial
Stability
Revenues/
Expenses
Profile
Agencies with Revenues Over $25,000,000
Average Top 25%
How Time Was Spent
Commercial P&C CSRs/Account Managers
Number
88.4
High
232.0
Low
28.0
Average Book Serviced (Commissions) $367,997 $519,594
Average Pay ($)
$56,482
Average Pay (% of Book Serviced)
15.3%
Group L&H CSRs/Account Managers
Number
24.0
High
64.0
Low
4.0
Average Book Serviced (Commissions) $416,581 $720,016
Average Pay ($)
$54,717
Average Pay (% of Book Serviced)
13.1%
Personal P&C CSRs/Account Managers
Number
25.0
High
87.0
Low
1.0
Average Book Serviced (Commissions) $189,508 $397,251
Average Pay ($)
$43,632
Average Pay (% of Book Serviced)
23.0%
Multi-Line CSRs/Account Managers
Number
*
High
*
Low
*
Average Book Serviced (Commissions)
*
*
Average Pay ($)
*
Average Pay (% of Book Serviced)
*
Productivity—CSRs
*Insufficient Data
Insufficient Data