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2009 Best Practices Study | Agencies with Revenues Between $5,000,000 and $10,000,000 | Service Staff Info
Appendix
Insurance
Carriers
Technology
Service
Staff Info
Producer
Info
Employee
Overview
Financial
Stability
Revenues/
Expenses
Profile
Agencies with Revenues Between $5,000,000 and $10,000,000
Average Top 25%
How Time Was Spent
Commercial P&C CSRs/Account Managers
Number
12.1
High
19.8
Low
4.0
Average Book Serviced (Commissions) $304,930 $416,796
Average Pay ($)
$53,645
Average Pay (% of Book Serviced)
17.6%
Group L&H CSRs/Account Managers
Number
3.5
High
15.0
Low
1.0
Average Book Serviced (Commissions) $321,655 $616,040
Average Pay ($)
$47,931
Average Pay (% of Book Serviced)
14.9%
Personal P&C CSRs/Account Managers
Number
7.7
High
20.0
Low
1.0
Average Book Serviced (Commissions) $226,640 $444,902
Average Pay ($)
$42,567
Average Pay (% of Book Serviced)
18.8%
Multi-Line CSRs/Account Managers
Number
1.0
High
1.0
Low
1.0
Average Book Serviced (Commissions) $196,009
*
Average Pay ($)
$47,808
Average Pay (% of Book Serviced)
24.4%
Productivity—CSRs
*Insufficient Data