77 / 97
Analysis of Agencies with Revenues
Between $5,000,000 and $10,000,000
Producer Summary
C. CSR Productivity
1. Commercial P&C CSRs
Average
Top 25%
Number
18.0
High
33.0
Low
5.5
Average Commissions Serviced
$299,751
$509,329
Average Pay ($)
$42,694
Average Pay (% of Book Serviced)
14.2%
How Time Was Spent:
Selling New Business (New or Acct Rounding)
6.3%
Marketing (Placement)
23.5%
Claims Processing
1.9%
Customer Service
63.8%
Administration
4.5%
2. Group Life & Health CSRs
Average
Top 25%
Number
5.4
High
16.2
Low
1.0
Average Commissions Serviced
$299,894
$503,465
Average Pay ($)
$40,377
Average Pay (% of Book Serviced)
13.5%
How Time Was Spent
23.5%
1.9%
63.8%
6.3%
4.5%
Selling New Business (New or Acct Rounding)
Marketing (Placement)
Claims Processing
Customer Service
Administration
$0
$50,000
$100,000
$150,000
$200,000
$250,000
$300,000
Commercial P&C Group L&H Personal P&C Multi-Line
Average New Commissions Produced
Average Top 25%
$0
$100,000
$200,000
$300,000
$400,000
$500,000
$600,000
$700,000
$800,000
$900,000
Commercial P&C Group L&H Personal P&C Multi-Line
Average Commissions in Book
Average Top 25%
Page 77
2003 Best Practices Study