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Analysis of Agencies with Revenues
Between $5,000,000 and $10,000,000
4. Multi-line CSRs
Average
Top 25%
Number
*
High
*
Low
*
Average Commissions Serviced
*
*
Average Pay ($)
*
Average Pay (% of Book Serviced)
*
*-Insufficient Data
How Time Was Spent:
Selling New Business (New or Acct Rounding)
*
Marketing (Placement)
*
Claims Processing
*
Customer Service
*
Administration
*
* - Insufficient Data
INSUFFICIENT DATA - CHART NOT APPLICABLE
CSR Summary
TECHNOLOGY PRODUCTIVITY
Information Technology FTE
Average
Top 25%
Number
1.6
High
3.0
Low
0.2
Total IT Payroll Expense ($)
$92,311
$154,972
As % of Total Compensation Expense
1.8%
As % of Net Revenues
1.1%
$0
$100,000
$200,000
$300,000
$400,000
$500,000
$600,000
Commercial P&C Group L&H Personal P&C Multi-Line
Average Book Serviced/CSR
(Commissions)
Average Top 25%
Average Pay as % of Book Serviced
0%
10%
20%
30%
Commercial P&C Group L&H Personal P&C
Page 79
2003 Best Practices Study