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Analysis of Agencies with Revenues
Between $5,000,000 and $10,000,000
How Time Was Spent:
Selling New Business (New or Acct Rounding)
10.2%
Marketing (Placement)
26.1%
Claims Processing
8.2%
Customer Service
49.6%
Administration
5.9%
3. Personal P&C CSRs
Average
Top 25%
Number
7.3
High
17.0
Low
1.0
Average Commissions Serviced
$177,003
$256,107
Average Pay ($)
$35,227
Average Pay (% of Book Serviced)
19.9%
How Time Was Spent:
Selling New Business (New or Acct Rounding)
12.8%
Marketing (Placement)
19.1%
Claims Processing
2.2%
Customer Service
61.8%
Administration
4.1%
How Time Was Spent
12.8%
19.1%
2.2%
4.1%
61.8%
Selling New Business (New or Acct Rounding)
Marketing (Placement)
Claims Processing
Customer Service
Administration
How Time Was Spent
26.1%
49.6%
8.2%
5.9% 10.2%
Selling New Business (New or Acct Rounding)
Marketing (Placement)
Claims Processing
Customer Service
Administration
Page 78
2003 Best Practices Study