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Finance &Technology
2016-2020 FINANCIAL PLAN
Division
Performance Measures
(Sustainability Pillar)
Actual
2015
Budget
2015
Budget
2016 2017 2018 2019 2020
Information
Technology
First Tier Resolution
(Socio-cultural)
62%
60%
61%
62%
63%
64%
65%
Average # of days a non-
litigated claim is open
(Socio-cultural)
128
128
100
95
90
85
80
Total Cost of Risk per Capita
(Economic)
$3.73
$3.73
$3.72 $3.70 $3.68 $3.66 $3.65
Internal
Audit
% of scheduled audits
completed as per Corporate
Audit Plan
(Socio-cultural)
100%
80%
85%
85% 85% 85% 90%
% of completed audit reports
that result in
recommendation for change
(Socio-cultural)
100%
80%
90%
90% 90% 90%
90%
Risk
Management
128