110 / 185
Average Top 25%
How Time Was Spent
Commercial P&C CSRs/Account Managers
Number
12.2
High
32.0
Low
4.0
Average Book Serviced (Commissions) $343,621 $424,058
Average Pay ($)
$49,912
Average Pay (% of Book Serviced)
14.5%
Group L&H CSRs/Account Managers
Number
3.4
High
13.0
Low
1.0
Average Book Serviced (Commissions) $320,508 $709,047
Average Pay ($)
$43,205
Average Pay (% of Book Serviced)
13.5%
Personal P&C CSRs/Account Managers
Number
6.4
High
25.0
Low
1.0
Average Book Serviced (Commissions) $229,637 $390,259
Average Pay ($)
$42,431
Average Pay (% of Book Serviced)
18.5%
Multi-Line CSRs/Account Managers
Number
*
High
*
Low
*
Average Book Serviced (Commissions)
*
*
Average Pay ($)
*
Average Pay (% of Book Serviced)
*
110
2007 Best Practices Study | Agencies with Revenues Between $5,000,000 and $10,000,000 | Service Staff Info
Appendix
Insurance
Carriers
Technology
Service
Staff Info
Producer
Info
Employee
Overview
Financial
Stability
Revenues/
Expenses
Executive
Perspectives
Profile
Agencies with Revenues Between $5,000,000 and $10,000,000
Productivity—CSRs
Administration
5.1%
Selling
New Business
9.5%
Customer Service
62.5%
Claims
Processing
3.8%
Marketing
(Placement)
19.1%
Customer Service
50.7%
Administration
5.8%
Selling
New Business
15.7%
Claims
Processing
7.5%
Marketing
(Placement)
20.2%
Customer Service
59.2%
Administration
3.3%
Selling
New Business
16.0%
Claims
Processing
4.5%
Marketing
(Placement)
17.0%
Insufficient Data
*Insufficient Data