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2007 Best Practices Study | Agencies with Revenues Between $5,000,000 and $10,000,000 | Technology
Agencies with Revenues Between $5,000,000 and $10,000,000
Appendix
Insurance
Carriers
Technology
Service
Staff Info
Producer
Info
Employee
Overview
Financial
Stability
Revenues/
Expenses
Executive
Perspectives
Profile
Technology
1
Includes hardware/software leasing including offsite applications, supplies, maintenance & maintenance contracts, training, data lines, internet providers,
website development/maintenance, outside consulting fees, computer depreciation, software amortization, and any non-depreciated hardware/software.
TAM 56.7%
AMS360 10.0%
Vision 13.3%
AMS-afw 10.0%
Sagitta 10.0%
Agency Management
System Utilized
Average
Top 25%
Information Technology FTE
Number
1.2
High
2.0
Low
0.2
Total IT Payroll Expense ($)
$67,211
$103,761
As % of Total Compensation Expense
1.5%
As % of Net Revenues
0.9%
Average
+25% Profit
+25% Growth
Total IT Expenses for Fiscal Year
1.9%
1.7%
1.5%
Scanning & Document Management
% of Agencies that Use
90.0%
% of Users That:
Use an ams for Document Management
70.0%
Use 3rd Party for Document Management
40.0%
Do Front-end (mail room) Batch Scanning 23.3%
Do Back-end (after CSR) Scanning
70.0%
Website
% of Agencies that Have
100.0%
% of Websites That:
Are More than Electronic Yellow Page
70.0%
Used in Prospecting/Sales Efforts
26.7%
Optimized for Search Engines
40.0%
Participate in “Paid” search Programs
16.7%
Is Key Component in Customer
Service Efforts
40.0%
Extend Customer Self-Service
Through Site
33.3%
Used as Vehicle to Provide Helpful
Info and Educate
86.7%