138 / 185
Average Top 25%
How Time Was Spent
Commercial P&C CSRs/Account Managers
Number
27.5
High
53.0
Low
2.0
Average Book Serviced (Commissions) $349,918 $620,532
Average Pay ($)
$52,835
Average Pay (% of Book Serviced)
15.1%
Group L&H CSRs/Account Managers
Number
8.2
High
25.0
Low
1.0
Average Book Serviced (Commissions) $351,467 $472,719
Average Pay ($)
$48,137
Average Pay (% of Book Serviced)
13.7%
Personal P&C CSRs/Account Managers
Number
8.3
High
17.7
Low
2.0
Average Book Serviced (Commissions) $174,771 $333,025
Average Pay ($)
$40,834
Average Pay (% of Book Serviced)
23.4%
Multi-Line CSRs/Account Managers
Number
*
High
*
Low
*
Average Book Serviced (Commissions)
*
*
Average Pay ($)
*
Average Pay (% of Book Serviced)
*
138
2007 Best Practices Study | Agencies with Revenues Between $10,000,000 and $25,000,000 | Service Staff Info
Appendix
Insurance
Carriers
Technology
Service
Staff Info
Producer
Info
Employee
Overview
Financial
Stability
Revenues/
Expenses
Executive
Perspectives
Profile
Agencies with Revenues Between $10,000,000 and $25,000,000
Administration
6.8%
Selling
New Business
7.8%
Customer Service
60.4%
Claims
Processing
4.3%
Marketing
(Placement)
20.7%
Customer Service
52.3%
Administration
6.6%
Selling
New Business
9.5%
Claims
Processing
6.7%
Marketing
(Placement)
24.7%
Customer Service
58.0%
Administration
5.8%
Selling
New Business
13.7%
Claims
Processing
4.5%
Marketing
(Placement)
18.0%
Insufficient Data
*Insufficient Data
Productivity—CSRs