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A
Corporate and social responsibility report
Annex III -
Integrating sustainability inWorldline’s business
279
Worldline
2016 Registration Document
Table of main KPIs
[GRI 103-3 Sector specific standards]
A.1.3
Worldline
2016
2015
Priority challenges
Worldline
Aspects
Link with
the GRI
Relevant KPIs
2016
2015 2014
Per
employee revenue
Per
employee
Per
revenue
Per
1
value
reinforcing
through
for clients
secured
and
platforms
& innovative
sustainable
solutions
client’s
Building
fully
trust with
and
available
intimacy
Market
WL1
availability rate
Services
99.88% 99.81% 99.74%
- 100%
- 100%
GRI102-44
surveys
(from 0 to 9)
customer
Overall
from Tactical
Satisfaction
7.67 7.26 6.67
- 100%
- 100%
Innovative
solutions
AO10
GBU’s
delivered in
workshops
innovation
Customer
10
17
18
- 100%
- 100%
WL2
Number of WIN
members
44
45
42 100% -
100% -
WL2
department
students at R&D
PhD and PhD
Percentage of
45% 46% 30% 100% -
100% -
WL2
success rate
External awards
50% 20% 30% 100% -
100% -
available
Fully
secured
and
platforms
GRI418-1 complaints
substained
Total number of
0
0
0 100% -
100% -
WL3
Number of
incidents
security
110
126
89
- 100%
- 100%