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Corporate and social responsibility report
Annex III -
Integrating sustainability inWorldline’s business
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Worldline
2016 Registration Document
engaged, Worldline has set up an approach based on the
In order to select the most important stakeholders to be
analysis of two criteria:
How are stakeholders influencing Worldline’s activities?
●
How can Worldline impact them?
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Employees
industry that is constantly evolving in terms of technologies and
innovation in products and solutions. It is a critical strength in an
customer’s experience.
Worldline relies on its human capital to develop permanent
Suppliers and Partners
supply IT hardware, software and services, able to meet high
Worldline leverages a selected number of third parties who
and services.
demonstrated their reliability to support Worldline’s platforms
level of quality of service. Those suppliers and partners
Customers
trust, security and data protection that makes the key strength
Customer’s use of Worldline products and services is based on
large number of customers. However, a significant percentage
of Worldline. The overall revenue is spread among a relatively
customers.
of revenue is nevertheless attributable to a limited number of
Investors and analysts
and data about its strategy and its CSR components including
Worldline to achieve its goals and therefore require information
are requested.
achievements and objectives. Above all, clarity and transparency
and efficiency from Worldline. They need to trust the capacity of
The financial community and shareholders expect profitability
Institutional actors
activities, Worldline has to comply with international and local
reinforced in the coming years. To sustain the growth of its
laws, rules and regulations defined by the institutional actors.
Regulation concerning e-transactions (in particular payment
transactions) has recently increased significantly and will be
Communities
by its local stakeholders in order to recruit the best talents,
To develop its activities, Worldline needs to be fully recognized
the local context and perfectly meet the needs and expectations
comply with local standards and create new offers that fit with
of clients.
[GRI 103-2 sector specific standards]
Worldline’smateriality assessment & the 4Worldline’s challenges
A.1.2
Materialitymatrix
A.1.2.1
Corporate Social Responsibility
Worldlinemateriality assessment and
A.1.2.1.1
dashboard
[GRI 102-46] and [GRI 102-47]
a materiality analysis in order to prioritize its actions on the most
Worldline’s Corporate Social Responsibility approach is based on
business model and enable it to achieve its objectives and
really strategic and critical to the sustainability of the Company’s
manage its impact on the Company.
the expectations of stakeholders. Therefore, the materiality
relevant subjects, taking into account its business activities and
and non-financial subjects. It allows focusing on issues that are
analysis is a quality tool used to connect and prioritize financial
were structured and delivered in compliance with the guidelines
the practices of the Atos group. The approach has been also
of the New Standards form the Global Reporting Initiative and
standards. Consequently, Worldline’s reporting is processed
developed in accordance with the principles of the AA1000
through two documents:
The 2016 materiality analysis and associated reporting process
Transition for Green Growth law;
complies with the French Grenelle II law and the Energy
assessment, in line with Worldline’s financial statements. The
Performance Indicators and the results of the materiality
document is intended for the investor community. It
The Registration Document includes a whole set of Key
●
main KPIs, highlights the key initiatives and case studies on
The Corporate Social Responsibility report, including the
●
the Registration Document.
French law Grenelle II and Energy Transition contained in
¨In Accordance¨ with the GRI Standards Comprehensive
topics important to Worldline. This report has been prepared
links between GRI information and the expectations of the
Option and contains a cross-reference table establishing the