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A
Corporate and social responsibility report
Annex III -
Integrating sustainability inWorldline’s business
273
Worldline
2016 Registration Document
[GRI 103-1 sector specific disclosures]
Mapping ofWorldline stakeholders’ expectations
[GRI 102-40] [GRI 102-42] [GRI 102-43] [GRI 102-44] and
A.1.1.3.2
and Worldline.
The image below depicts the main stakeholders, the key challenges and the channels of communication used between these actors
Customers
Merchants, banks and other
financial institutions, companies
Satisfation, innovation,
data privacy
Satisfaction surveys, innovation
workshops
Suppliers and partners
IT hardware and software suppliers,
payment terminal suppliers, services
suppliers, business partners
Sustainable relationships, costs,
responsible procurement
Suppliers partnership days, EcoVadis
rating, workshop
Investors and analysts
Shareholders, investors, banks,
analysts, rating agencies
Profitability, transparency, risk
management, governance
Roadshows conferences, investors
meeting, analysts days
Employees
Employees, Trainees, Social
partners
Compensation, working time
organisation, social dialogue,
talent management, diversity
Great Place To Work surveys,
Well Being @ work program,
Performance review interviews
Public bodies
Policies maker (PCI-DSS),
professional organizations,
international institutions, media
Regulation, Reputation, data privacy,
promotion of the e-payment sector
Meetings, conferences
Communities
Local/national authorities,
communities, associations, NGOs
Economic ans social impacts,
compliance, environment protection,
human rights, anti-corruption
Programs, projects
Main channels
Main stakeholders
Main challenges