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Worldline
2016 Registration Document
Annex III
Corporate and social responsibility
report
Integrating sustainability inWorldline’s A.1 business 269 Building an integrated thinking A.1.1 269 Worldline’s materiality assessment & the 4 A.1.2 Worldline’s challenges 274 Table of main KPIs A.1.3 279 clients through sustainable and innovative secured platforms and reinforcing value for solutions Building client’s trust with fully available and A.2 283 Meet clients’ needs and expectations A.2.1 283 Worldline sustainable portfolio Driving client’s sustainability challenges with A.2.2 288 Strategic partnership ambition A.2.3 290 KPIs overview A.2.4 291 Being a responsible employer A.3 292 Ambition, challenges and opportunities A.3.1 292 Starting my career at Worldline: A.3.2 Integration@worldline 294 My development within Worldline: A.3.3 Growing@worldline 300 Learning@worldline Skills development within Worldline: A.3.4 303 Recognition@worldline A.3.5 307 Sharing@worldline A.3.6 309 Workingconditions@worldline A.3.7 310 KPIs overview* A.3.8 313 in business Being an ethical and fair good player A.4 318 Ethical excellence within Worldline A.4.1 318 Ethics in the supply chain A.4.2 324 KPIs overview A.4.3 328 Reducing our environmental footprint through A.5 eco-efficient operations 329 Environmental ambition and challenges A.5.1 329 How to be an environmentally sustainable A.5.2 company 330 Overview of the main actions carried out A.5.3 332 Green initiatives implemented A.5.4 338 Educating and engaging our employees A.5.5 338 processes Environmental reporting methodology and A.5.6 339 KPIs overview A.5.7 340 Information about the report A.6 343 Scope of the report A.6.1 343 Process of defining report content A.6.2 344 societal information published in the consolidated social, environmental and December 31, 2016 management report – year ended appointed as independent third-party, on the Report of one of the statutory auditors, A.6.3 348