Worldline - Registration Document 2016

Corporate and social responsibility report

Annex III -

Integrating sustainability inWorldline’s business

271

Worldline

2016 Registration Document

a yearly basis. The program’s objectives are based on

that it hopes to achieve by 2020, and will announce progress on

employees, the value chain and the environment:

Worldline’s four strategic areas of focus: business operations,

The Company has set specific and measurable CSR objectives

Agreements (SLA) on service availability and response time;

Ensure the full alignment with the Service Level

Worldline security policy;

Guarantee all incident responses are compliant with

Increase employee satisfaction as measured by the Trust

Index of the Great Place to Work® survey;

trainings provided by Worldline;

Ensure more than 90% employee satisfaction with the

Reduce the female capital gap to 0 (target range of +/- 10%);

Be cited in at least 5 employer brand studies;

Reach an Overall Customer Satisfaction (OCS) above 8/10;

that contribute to societal and environmental progress;

Generate €725 m in revenue through sustainable solutions

obtaining the EcoVadis “Gold” Label and by monitoring

Improve the responsible supply chain performance by

supplier performance improvement;

carbon neutral services payment terminals.

Deliver carbon neutral services and products and produce

10.

strong mobilization catalyst for the entire organization. 14 Key

The 2010 CSR commitments included in this program are a

progress to be measured on a regular basis.

Performance Indicators (KPI) cover the objectives enabling

enable Worldline to speed up its progress, year on year, and will

The momentum created by this transformation program will

benefit its various stakeholders:

services and high-level communications as well as

Customers will continue to benefit from better quality

●

increasingly innovative energy-saving solutions;

as career opportunities;

improve with the introduction of new technologies, as well

Employees will see the quality of their working environment

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measure progress in terms of operational efficiency;

certified information, year on year, which they can use to

Investors and analysts will be able to access transparent and

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Suppliers and partners will receive a great deal of attention,

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thus enabling them to strengthen their business links and

creating growth;

Communities will have a partner that is increasingly aware

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ecosystem of the region where the Company is located;

of the social, environmental and economic aspects of the

Worldline complies with various regulations and standards, a

Public bodies will be able to continue to guarantee that

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source of sustainability within its sector.

Awards and recognitions

significant increase in the number of certifications obtained:

In 2016, Worldline’s CSR outcomes were excellent, with a

Reporting Initiative in accordance with the new GRI

Compliant with all the reference guidelines of the Global

●

Standards of 2016, pioneered by Worldline worldwide;

company;

management of its supply chain as an independent

It obtained the EcoVadis “Gold” Label for the responsible

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offices with over 500 employees;

Management System in place for all its data centers and

Renewal of its ISO 14001 certification for the Environmental

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agency) TOP 10 with a score of 91/100;

Entered the Gaïa Index (non-financial information rating

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investment rating agency;

First-time “Prime” C+ rating by OEKOM, the responsible

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certification;

institutional investors) obtaining an AA rating for its first

Entered the MSCI Index (independent research provider for

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First European assessment by the Vigéo group which

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measures the sustainability performance of companies.

Partnerships and associations

With a view to keeping abreast of the latest market trends and

bodies recognized for their expertise in the field of CSR:

best industry practices, Worldline is an active member of three

Nations Global Compact, committing to improve human

United Nations Global Compact: Worldline joined the United

●

regulations and to fight against corruption;

rights, to comply with employment and environmental

stakeholder network, to take action towards a more

GRI Sustainability Reporting Standards and its multi

sustainable economy and world;

of GRI to empower decision makers everywhere, through

member of the GOLD Community and support the mission

Global Reporting Initiative Gold Community: Worldline is a

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Sustainability Directors’ Club: Worldline is an active member,

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C3D with a view to sharing latest practices and regulations.

making regular presentations at conferences organized by

Governance

A.1.1.2.3

composed of an international team of 35 people, present in the

for the Worldline Corporate Social Responsibility department

support functions. Weekly follow-up calls and monthly work and

17 countries in which Worldline is located and the Company’s 7

promotes CSR values internally and externally. He is responsible

Worldline’s CEO, drives the Worldline CSR strategy and

plans and coordinate the work of all local CSR counterparts.

exchange sessions are held to monitor the progress of action

Worldline Management Committee reporting directly to

The Corporate Social Responsibility Officer, a member of the