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A
Corporate and social responsibility report
Annex III -
Integrating sustainability inWorldline’s business
276
Worldline
2016 Registration Document
Worldlinematerialitymatrix
materiality matrix. This matrix was reviewed by the top management of the Company and shared with Atos’ CSR team.
Worldline defined its priority topics in accordance with its stakeholders’ expectations. The result is formalized in the following Worldline
External Score
Internal Score
Cultural diversity
Strong suppliers
partnership
Eco-efficient
operations
Talent attraction
& development
Smart working
Ethics &
compliance
Innovative
offers
Individual
data privacy
Market intimacy
Building clients’ trust with fully available and secure platforms
Reinforcing value for clients through sustainable and innovative solutions
Being a responsible employer by revealing our employees’ potential
Endorsing our business ethic within our value chain
Leveraging the eco-efficiency of our data-centers and offices
4 challenges
[GRI 103-2 sector specific standards]
A.1.2.2
As a result of the material assessment process, four challenges
stakeholders’ expectations.
have been selected and prioritized according to Worldline’s
issues/Worldline areas of action
Prioritization of Corporate Social Responsibility
platforms and helping themcreate value through
Building clients’ trust with fully available and secured
1.
sustainable & innovative solutions
industry in which Worldline competes is subject to rapid and
anticipate new trends. The global payment and digital services
introductions, evolving industry standards, changing customer’s
significant technological changes, new products and services
competitors.
needs and preferences, and the entrance of non-traditional
During past years, Worldline has developed a strong and
recognized market intimacy that enables the Company to
committed to ensure a high level of customer’s satisfaction. To
safety and permanent real-time platform availability for its
implement its solutions, Worldline must ensure a high level of
clients.
People value chain and Worldline’s talents are a key element to
creates inspired, sustainable and innovative solutions and is
deliver innovation and increase value for clients. Worldline
responsibility and Customer Privacy
. For more information
Standards elements:
Product and service labeling
,
Product
on GRI standards aspects, see Section
2.
Client satisfaction, innovation, confidentiality and data privacy
These essential issues correspond to the following GRI
are the main challenges for Worldline towards its customers.
which are detailed in the Trust 2020 program and are regularly
All of these challenges are covered by dedicated indicators,
increasingly closed to its targets by 2020: the revenue of
monitored. In 2016, progress has been made and Worldline is
as well as the Worldline customer satisfaction increased from
sustainable offers increased from €
575 million to €
586 million,
7.26 to 7.67.