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6
Business
The Group’s business
50
Worldline
2016 Registration Document
Commercial Acquiring
6.5.1.1
first growth engine, with an organic growth rate expected at
Commercial Acquiring and e-payment acceptance, expansion in
mid- to high- single digit, thanks to fast volume growth in
Eastern Europe following the recent acquisitions of Paysquare
fast growing geographical areas such as Germany and Central &
proven solutions, such as retailer’s wallet, digital retail and
and KB Smartpay, and acceleration of sales of omni-commerce
merchant data analytics.
The Group expects
Merchant Payment Services to remain its
Luxembourg, Germany, Czech Republic and Slovakia.
The Group conducts Commercial Acquiring activities principally
in the following countries: Belgium, the Netherlands,
The Group is a licensed payment institution in Belgium where it
acquiring transactions in 2016.
is the leading commercial acquirer, handled over 1.9
billion
schemes such as Visa and MasterCard and local debit card
In order to accept payment cards through international card
contract with a payment institution (or bank) that is a member
schemes such as Bancontact Mister Cash, a merchant must
contracting merchants for payment card acceptance. The key
of the card scheme network. Acquiring is the business of
role of the acquirer is to transfer the funds received during a
merchant’s bank account. A commercial acquirer also effectively
card transaction from the cardholder’s issuing bank to the
services, because the acquirer is required to refund to the
underwrites the credit quality and integrity of the merchant
the goods to the end customer. To be an acquirer, a company
issuing bank the amounts paid if a merchant does not deliver
“Regulation” of this Registration Document.
must hold a license as a payment institution. See Section
6.9,
Acquiring services. The Group manages and ensures the quality,
provides merchants with a one-stop-shop for Commercial
merchants to focus on their business. In all the mentioned
reliability and availability of payment services, allowing
contractual relationship that covers all major international
countries earlier the Group provides merchants with a
while in Belgium, the Belgian national debit card scheme
payment schemes (Visa, MasterCard, Diners, UnionPay, JCB),
(Bancontact/Mister Cash) is also offered to its merchant base.
Through its ability to offer end-to-end solutions, the Group
cardholders reduce fraudulent transactions.
robust fraud prevention services to help merchants and
capabilities, both in the front and back office, to deliver cutting
Group’s acquiring platform is built around several modules that
edge, seamless multi-device payment related services. The
order, 3-D secure, recurring payments, unattended, etc.) across
manage all types of payments (EMV, contactless, telephone
commerce) and from different acceptance solutions. The
multiple channels (point of sale, e-Commerce, mobile
reporting to merchants and supports a wide range of currencies
Group’s solution includes the delivery of consolidated enhanced
for card transactions. The Group’s solutions also incorporate
The Group has an attractive combination of solutions and
network, the Group supports merchants at every step of their
Beyond simply connecting merchants to the payment scheme
increase the number of payment transactions generated by
relationship with their customers, allowing them to significantly
merchant clients cover all aspects of the electronic payment
their business. The turn-key solutions that the Group offers to its
processing, point-of-sale marketing campaigns, etc.).
chain (Commercial Acquiring, payment terminals, payment
The Group offers a number of payment-related value-added
loyalty services as well as end-to-end solutions for implementing
services, such as fraud detection, customer feedback surveys,
company-specific gift and loyalty card programs.
Paysquare) and Czech Republic (via KB SmartPay).
Building on its strong historical position in Belgium as the
expanded (both organically and via several earlier mentioned
leading commercial acquirer, Worldline has successfully
Netherlands, Luxembourg and Slovakia and during the course
acquisitions) its Commercial Acquiring business initially to the
of 2016 to Germany and Poland (via the acquisition of
The Group’s Commercial Acquiring clients cover all business
an international oil and gas company, travel business such as
sectors, from large-scale retail distributors, such as Carrefour to
restaurants and shops.
Hilton and Carlson Wagonlit, as well as small businesses such as
Payment terminals
6.5.1.2
leases and maintains payment terminals.
payment terminals and hardware security modules; and it sells,
The Group’s terminals division offers two main lines of products:
Payment Terminals
Worldline offers a range of robust, versatile and easy-to-use
market. The Group offers merchants terminals to rent or own,
payment terminals adapted for different segments of the
markets its terminals in the Benelux and Nordics regions,
and provides installation and support services. The Group
Russia and Spain. Worldline has shipped more than 200,000
Germany, Switzerland, France Czech Republic, Slovakia, Austria,
payment terminals in 2016.
applications developed for one type of terminal can easily be
All Worldline terminals use the same system-on-a-chip. Custom
investment. Built around free software, they allow partners and
ported to other terminals, maximizing development return on
services like promotion in store, survey and advertisement on
customers to develop their own applications. Complementary
security keys can be securely downloaded when necessary,
the screen of the terminals are available. Software updates and
minimizing the need for on-site interventions.