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6
Business
The Group’s business
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Worldline
2016 Registration Document
E-Government online and data services
Mutuel Urbain (PMU) state-run betting service and management
include payment processing and other services for the Pari
The Group also provides government certified archiving
of online tax collection sites for several provinces in Argentina.
biometric fingerprint data for services such as biometric
services for government entities, and collects and stores
(Direction de l’Information Légale et Administrative) among its
identification cards in Austria. The Group also counts DILA
public sector clients in France.
Worldline offers national, local and regional government
digital services to collect and manage data and develop Online
authorities and other public sector organizations a wide range of
information, carry out administrative procedures and make
Services and services to allow users to find government
manages Online Services for a large variety of government and
payments to governments online. The Group develops and
public sector related entities. Examples of the Group’s services
E-/m- Digital Signature&E-/m- Digital Preservation
The Group offers businesses a wide range of solutions to
solutions, the Group helps B to C companies to design and
securely sign and archive digital documents. Among other
and signature plus probative value preservation. These solutions
implement digital contract platforms to allow digital validation
Telecom, SANEF, AG2R, Protys. The Group also manages secure
are widely used by numerous customers such as Bouygues
that the Group operates in Belgium, which allows users to
digital archives for legal documents such as the Doccle platform
securely archive documents such as account statements from
program in Austria, which stores electronic copies of notarized
participating banks and other entities and the Cyberdoc
solution with Bull’s assets to address new European Regulations
deeds. Since January
2016, the Group has been combining their
on digital identity.
Shared digital healthcare information services
health service system and links pharmacies, healthcare
schemes to manage the process of healthcare reimbursement.
providers, pharmaceutical companies and health insurance
of experience in hosting and sharing healthcare information
In France, the Group’s subsidiary Santeos leverages its 15 years
French Ministry of Health, and believes that it is the leading
systems. Santeos holds an ASIP Health certification from the
and, in this regard, hosts sensitive medical data through the
hosting solutions provider of patient healthcare data in France,
Personal Medical File (Dossier Médical Personnel). Santeos
public sector entities involved in healthcare. In Argentina, the
The Group provides a range of services to governments and
health insurance institution, which connects patients to the
Group manages and processes transactions for the FarmaLink
to the regional challenges of shared medical imaging and is
partnered with Agfa Healthcare to create a new offer that adapts
being delivered for several Regions in France.
E-Consumer &Mobility
6.5.3.3
management services.
convergent messaging services or multichannel interaction
their mobile devices makes cloud storage a powerful tool for
Consumer demand for multimedia and storage solutions for
telecommunications companies with cloud storage solutions to
generating
customer
loyalty.
The
Group
provides
offer their customers private cloud data vaults as well as
innovative services for connected vehicles and connected
The Group is also working with manufacturers to develop
appliances that use machine-to-machine communication.
Consumer Cloud Services
convergent messaging services as well as a range of consumer
The Group provides telecommunications companies with
cloud storage and applications solutions to provide cloud-based
The Group develops customized consumer cloud offerings
services to their customers for e-mail and other digital media.
Solutions the Group offers include services for structured rich
tailored to the telecommunication company’s business model.
personal content such as pictures, video, music, email and text
media storage, retrieval and advanced cloud storage for
and address book management, as well as convergent
messages, and multimedia services such as content streaming
messages (e.g., by delivering copies of voicemail to a user’s
messaging services that allow cross-platform delivery of
e-mail box). The Group currently provides these solutions to a
and SFR in France.
number of telecommunications companies, including Orange
education. The Group provides SQOOL, with a partner, a fully
Since March
2014, the Group is very active in the area of digital
allows for the storage of educational content and students’
integrated digital education solution and a cloud service which
personal data on secure hosting platforms.
CloudContact Services
solution. The Group currently provides this for several clients
devices and web self-service) to deliver a unified contact center
an extension to the payment business, the Group is expanding
such as C-Discount and a public sector social security body. As
a service that allows customers to cancel lost or stolen
this service to banks in Belgium as part of the CardStop service,
automated SMS and e-mail services to clients. Key clients for
bankcards. The Group also provides other systems to send
PMU, and BNP Paribas, while the Group offers services also in
these services in France include SFR-Numericable, Bouygues,
solutions to help companies optimize their interaction with their
solutions include services such as interactive voice response
customers. The Group’s customer relationship management
automated systems and automatic smart call distribution
systems that allow certain queries to be answered by
based on the nature of the customer’s query. The Group
services to improve the routing of calls to the right persons
SaaS basis. This service manages interactions through a range
provides multichannel interaction management offered on a
of contact channels (email, chat, SMS, social networks, mobile
Germany and the United Kingdom.
The Group provides a range of multi-channel customer contact