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6
Business
The Group’s business
59
Worldline
2016 Registration Document
Mobility & e-Transactional Services
6.5.3
line offers clients a breadth of solutions designed to accelerate
The Group’s Mobility & e-Transactional Services global business
take advantage of the increasing digitization of the physical
and enhance new digital services and new business models that
by an explosion of new types of consumer needs. More and
world. The emergence of new digital businesses has been fueled
tablets to cars, trucks, and buildings. New digital services are
more devices are becoming connected—from smartphones and
generating huge volumes of consumer data, which can be used
transactional related businesses.
benefiting from these new digital services are becoming more
to further enrich customers’ experiences. Moreover, consumers
Meanwhile, companies and government entities are being
mature, more active and are ever increasing in number.
usages, new customer expectations, and new payment means,
forced to evolve in order to adapt to new technologies, new
more costly. Together, these businesses help differentiate the
while having to optimize processes that are becoming more and
an ability to help the Group’s partners with all aspects of their
Group from numerous players in the market and demonstrate
€
369.6 million and an OMDA margin of 13.9% in 2015.
Mobility & e-Transactional Services generated revenue of
believes new digital services have significant potential:
The Group is focusing its efforts on several areas where it
paperless ticketing through digital identity and open
ticketing from sale through to financial settlement, including
payment technology;
to Transport Operators and Infrastructure Providers,
E-Ticketing systems cover a full set of solutions and services
●
proactive decision support. Passenger service focused
including service planning, resource allocation and real time
solutions include multi-media passenger information and
invoicing, legal archiving solutions for companies and e-safe
services for individuals;
E-Government Collection provides paperless secured
●
services through the digitization of processes for citizens,
systems to public and private organizations for better
etc.), automated traffic enforcement solutions, and
including the enabling of electronic payments (taxes, fines,
services for customers, including e-contracts and electronic
e-healthcare services, as well through a variety of trusted
E-Consumer & Mobility provides cloud contact and
●
engagement and generate new business models, as well as
consumer cloud services that improve the customer
solutions for consumers, patients and citizens and with the
Connected Living solutions that offer context-driven mobility
connection of globally spread machines in the after sales
Industrial IoT solution highly secure solutions for the
area.
In addition to those identified below, principal clients of the
EFFIA, Météo France, O
2
, France Télévisions, M6 and IGN.
Group for this global business line include Iberia, Deutsche Bahn,
E-Ticketing
6.5.3.1
the in-house resources and expertise necessary to design and
range of solutions designed to help them deliver new digital
implement these solutions. The Group provides them with a
services to their customers.
recognize the potential benefits that can be derived from
Railways and other public transportation systems increasingly
enhanced customer information systems, but frequently lack
electronic ticketing, improved route management and
E-Ticketing
tickets. In parallel, the Group provides fare, tariff and revenue
the process of issuing and validating printed and electronic
transport systems. The Group typically acts as the primary
capture and apportionment solutions for railways and public
presenting its clients with a full end-to-end solution that the
systems integrator and general contractor for a project,
subcontractors. The main markets for the Group’s e-Ticketing
Group implements directly and through partners and
(mainly in Argentina and Chile).
business are Europe (principally in the UK) and Latin America
payment and access solutions across the business process
From sale to financial settlement, the Group provides content,
specialized back-office and retail-channel software platforms,
areas that deliver a better journey experience; a set of
desktop, internet and handheld “on-board” devices to manage
that allow customers to check schedules and order and pay for
The Group’s line of e-Ticketing solutions includes applications
desktop printer. For real time transaction sales and journey
tickets online for delivery directly to their mobile device or a
personnel that integrates industry leading digital devices with
validation the Group provides mobile technology to railway
Ticket Issuing Service). Tickets can also be delivered at the
ticketing and payment. This solution is called MTIS (Mobile
business or third-party providers. The Group’s e-Ticketing,
station using self-service kiosks provided by the Group’s kiosk
validation and payment systems are used by a large number of
THALYS high speed rail network in Europe. The MTIS solution is
franchised railway routes in the United Kingdom and the
Operators greater channel flexibility and comes complete with a
also being rolled out to other station retailing channels giving
comprehensive back office analysis and reporting tool.