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2015 Best

Practices Study

Agencies

with Revenues

Between

$2,500,000 and

$5,000,000

55

Analysis of Agencies with Revenues Between $2,500,000 and $5,000,000

Key Benchmarks

Profile

Revenues

Expenses

Profitability

Employee Overview

Producer Info

Service Staff Info

Technology

Insurance Carriers

Appendix

Note: See page 163 for an explanation of column headings

Average

Top 25% Profit

Top 25% Growth

ORGANIC GROWTH BY LINE OF BUSINESS (excludes any acquired revenue)

Commercial P&C

10.6%

10.4%

23.2%

Personal P&C

6.0%

8.7%

8.8%

Group Medical

2.7%

-5.4%

-3.4%

All Other Group

-5.1%

-16.2%

-23.8%

Total Organic Growth

9.1%

10.9%

21.9%

PROFIT

Pro Forma Pretax Profit

26.7%

42.9%

26.6%

Pro Forma EBITDA

29.8%

46.3%

28.5%

Rule of 20 Score

24.1

32.6

34.4

FINANCIAL

Average

Top 25%

Current Ratio

1.35:1

2.20:1

Receivable/Payable Ratio

27.2%

-16.1%

Accounts Receivables > 60 Days

20.9%

2.5%

Accounts Receivables > 90 Days

7.6%

-5.0%

PRODUCTIVITY

Total Agency

Average

Top 25% Profit Top 25% Growth

Revenue per Employee

$164,362

$191,159

$182,155

Compensation per Employee

$92,343

$89,067

$101,359

Spread per Employee

$72,020

$102,092

$80,796

Annual New Commissions Generated per Validated Producer

Average

Top 25%

Commercial P&C

$57,847

$95,862

Personal P&C

$50,288

$91,644

Life & Health/Financial

$54,623

$107,995

Service Staff Total Payroll as % of Line of Business Revenue

Average

# of Service Staff

Commercial P&C

16.7%

6.9

Personal P&C

22.7%

5.0

Group Life & Health/Financial

15.3%

1.7