End-of-Lease Frequently Asked Questions
Communication with Customers
Nearing Lease Maturity
When will GM Financial contact a customer to
remind them of their maturing lease?
GM Financial will send a customer the first letter approximately six months prior to their maturity date, followed
by a phone call. Around four months from maturity, the customer will receive an End-of-Lease Guide that will
include a wear-and-tear tool. The customer will also receive follow up phone calls to help determine their inten-
tions and answer questions about the process.
Will GM Financial mail marketing materials, offers,
or incentives to a maturing lease customer?
Any marketing material mailed to a customer will be done by General Motors. GM Financial will not mail offers
or incentives to customers.
How and when will GM Financial inform a customer of
their responsibilities related to their maturing lease?
GM Financial will mail the customer our End-of-Lease Guide four months prior to their maturity date, followed
by a phone call.
What will be included in the customer’s End-of-Lease Guide?
• The customer’s disposition options to turn-in, trade, or purchase their leased vehicle.
• A wear-and-tear tool they can utilize to estimate the size of
dents and scratches and potential charges.
• Information about the third-party inspection company that
will contact them to schedule an inspection.
• A list of items to return with their vehicle, i.e. original equipment, extra keys, etc.
Communication with Customers Nearing Lease Maturity |
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