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Analysis of Agencies with Revenues

Less Than $500,000

How Time Was Spent:

15.3%

Marketing (Placement)

13.3%

Claims Processing

7.6%

Customer Service

58.1%

Administration

5.8%

4. Multi-line CSRs

Average

Top 25%

Number

1.7

High

3.0

Low

0.5

Average Commissions Serviced

$108,926

$144,013

Average Pay ($)

$28,914

Average Pay (% of Book Serviced)

26.5%

How Time Was Spent:

22.5%

Marketing (Placement)

21.9%

Claims Processing

9.4%

Customer Service

39.4%

Administration

6.9%

Selling New Business (New or Acct Rounding)

Selling New Business (New or Acct Rounding)

How Time Was Spent

15.3%

13.3%

7.6%

5.8%

58.1%

Selling New Business (New or Acct Rounding)

Marketing (Placement)

Claims Processing

Customer Service

Administration

How Time Was Spent

22.5%

21.9%

9.4%

6.9%

39.4%

Selling New Business (New or Acct Rounding)

Marketing (Placement)

Claims Processing

Customer Service

Administration

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