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B
Atos positioning and strategy
B.1
Market trends
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in the next section;
Virtual Agent (AVA). Artificial intelligence is further developed
driven contact center leveraged by cognitive analytics and to
be able to interact with end-users through an Automated
help desk: Today the key success factor to provide good
•
customer support is to have a good automated software
Dell has a Mobile Workspace solution which enables users to
work remotely and securely on enterprise mobile devices;
the most through to 2020, with a annual growth rate of 4 to
6%. Main players are moving into this trend, as an example,
Own Device). In fact, mobility and BYOD adoption is the
segment, within workplace services that’s expected to grow
revenue today): By next year it’s expected that 90% of
organizations will support some style of BYOD (Bring Your
workforce mobility (40%: of the total workplace market
•
integrate voice, data, and video environments for collaboration
and productivity with unified communications offerings that
applications, security assessments and management. The
market leaders provide solutions that help enterprises to
unified communications and collaboration: large developments
•
will come through the implementation of cloud-based
this trend.
includes messaging, and collaboration services. Thanks to Unify
Circuit offering, as depicted in section C, Atos is contributing to
transformation is conceived as a journey unique to each
customer, with clear roadmaps and measurable business value.
anyway-anytime access, personalized and omni-channel
experience to their customers. More importantly, this workplace
players in the IT service market able to respond to such demand.
Vendors must be able to supply a cloud-based, mobile, simplified,
Atos believes that, due to consolidation in the market and a
requirement for global scale and capabilities there are ever fewer
Development of Cognitive Analytics &Artificial Intelligence
B.1.5
cognitive analytics can bring when applied with big computing
and large volumes of data.
expanding to reach manufacturing, banking, and media
industries who’ve understood the competitive advantage that
2022, with a CAGR of 63% from 2016. The use of AI is
doubling every two years with the price continuing to decrease,
Big Data is creating lakes that are fueling AI and data mining. In
organizations are using this technology, and information to make
better decisions. With computing and storage capabilities
The world is moving fast thanks to the increasing adoption of
analytics and artificial intelligence (AI). Enterprises and public
fact, the AI market is expected to be worth $US16 Billion by
business that will benefit the most will be marketing,
of their data, allowing them to transform it into insights,
predictions and successful business outcomes. Some of the
Effective cognitive decision and execution analytics are offering
organizations a fast and cost efficient means to explore the value
learning and natural language processing.
Some of the leaders in automation solutions are capable of
revealing insights from unstructured big data through machine
insights which amplify knowledge sharing, and provide fast
access to the most relevant answers and insights, on demand.
cognitive analytics to quickly access unstructured information:
text documents, images, emails, social posts, etc... for useful
eCommerce and product management. Rather than ignoring
unwieldy, diverse data formats, organizations can now use
service models could save a trillion dollars a year in maintenance
and service costs. Cognitive systems are adapting and get
new ways to make and save money and by 2022, IoT-enabled
expected to be more than 26 billion connected objects by 2018,
Atos also expects that these connected devices will create many
ubiquitous based on “voice first” interactions. The number of IoT
devices and smart machines are highly increasing. There is
to those used in Apple’s AirPods, Google Home and Amazon’s
Echo, which are making access to dialogue-based information
distinguish between humans and machines in common sales and
service dialogs, thanks to new audio-centric technologies, similar
one of the largest segments of the IT services market, where it
can develop successfully across its various industries.
from multiple sources in order to deliver almost instant answers.
Overall Atos believes that the cognitive decision market will be
reasoning, machine learning, and other technologies together to
efficiently analyze massive amounts of contextual information
“smarter” over time, learning through interactions with data and
humans, bringing natural language processing, probabilistic
synthesis are rapidly reaching a point where it’s difficult to
Developments in natural language recognition and voice