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2014 Best

Practices Study

Agencies

with Revenues

Between

$5,000,000 and

$10,000,000

102

Analysis of Agencies with Revenues Between $5,000,000 and $10,000,000

Key Benchmarks

Profile

Revenues

Expenses

Profitability

Employee Overview

Producer Info

Service Staff Info

Technology

Insurance Carriers

Appendix

Average

Top 25%

Information Technology Employees (FTE)

Number

1.2

High

2.3

Low

0.2

Number of IT Employees per 100 users

N/A

Revenue per IT Employee

$6,039,250

$8,700,109

Total IT Payroll Expense ($)

$72,214

$116,886

As % of Total Compensation Expense

1.7%

As % of Net Revenues

1.0%

1

Includes hardware/software leasing including offsite applications, supplies, maintenance & maintenance contracts, training, data lines, internet providers,

website development/maintenance, outside consulting fees, computer depreciation, software amortization, and any non-depreciated hardware/software.

Technology

Agency Management System Utilized

Average

+25% Profit

+25% Growth

Total IT Expenses

1

(as % of net revenues)

2.0%

1.6%

1.9%

TAM

56.8%

AMS360

16.2%

EPIC

13.5%

Sagitta

8.1%

AFW

2.7%

Vision

2.7%