2005 Best Practices Study

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TECHNOLOGY
A. Information Technology Expense (as % of Net Revenues)
B. Information Technology (IT) Personnel
Because technology plays such an important role in supporting the agency’s Customer Service
activities and efforts, they might be considered part of the service team. However, for the study
they were NOT included in the overall service head count.
AGENCIES WITH REVENUES OVER $25,000,000
2005
PROFILE
REVENUES/
EXPENSES
FINANCIAL
STABILITY
EMPLOYEE
OVERVIEW
PRODUCER
INFO
SERVICE
STAFF
INFO
TECHNOLOGY
INSURANCE
CARRIERS
111
Average
+25%
Profit
+25%
Growth
Total IT Expense for Fiscal Year1 2.1% 1.6% 2.5%
1Includes hardware/software leasing, supplies, maintenance & maintenance contracts, training, data
communications, website development/maintenance, computer depreciation and software amortization.
IT Full-Time Employee Equivalents
Average Top 25%
Average Number of IT Employees 7.0
High 20.0
Low 2.6
Total IT Payroll Expenses $506,341 $882,129
IT Payroll as % of Net Revenues 1.2%