110 / 123
AGENCIES WITH REVENUES OVER $25,000,000
110
2005
PROFILE
REVENUES/
EXPENSES
FINANCIAL
STABILITY
EMPLOYEE
OVERVIEW
PRODUCER
INFO
SERVICE
STAFF
INFO
TECHNOLOGY
INSURANCE
CARRIERS
How Time Was Spent
Group L&H CSRs
Average Top 25%
Number
16.6
High
46.0
Low
3.8
Average
Commissions Serviced
$383,644 $797,830
Average Pay ($)
$49,779
Average Pay (as %
of Book Serviced)
13.0%
How Time Was Spent
Personal P&C CSRs
Average Top 25%
Number
21.7
High
56.3
Low
2.7
Average
Commissions Serviced
$192,915 $284,067
Average Pay ($)
$38,982
Average Pay (as %
of Book Serviced)
20.2%
How Time Was Spent
Marketing
(Placement)
24.6%
Customer
Service
52.8%
Administration
4.1%
Selling New Business
(New or Acct Rounding)
16.3%
Claims
Processing
2.2%
Multi-Line CSRs
Average Top 25%
Number
*
High
*
Low
*
Average
Commissions Serviced
*
*
Average Pay ($)
*
Average Pay (as %
of Book Serviced)
*
Marketing
(Placement)
25.1%
Customer
Service
57.0%
Administration
11.0%
Selling New Business
(New or Acct Rounding)
2.6%
Claims
Processing
4.3%
Insufficient Data -
Chart Not Applicable
*Insufficient Data