14 / 123
AGENCIES WITH REVENUES UNDER $500,000
14
2005
PROFILE
REVENUES/
EXPENSES
FINANCIAL
STABILITY
EMPLOYEE
OVERVIEW
PRODUCER
INFO
SERVICE
STAFF
INFO
TECHNOLOGY
INSURANCE
CARRIERS
How Time Was Spent
Group L&H CSRs
Average Top 25%
Number
*
High
*
Low
*
Average
Commissions Serviced
*
*
Average Pay ($)
*
Average Pay (as %
of Book Serviced)
*
Insufficient Data -
Chart Not Applicable
How Time Was Spent
Personal P&C CSRs
Average Top 25%
Number
1.8
High
5.0
Low
0.5
Average
Commissions Serviced
$99,502 $203,618
Average Pay ($)
$27,577
Average Pay (as %
of Book Serviced)
27.7%
How Time Was Spent
Marketing
(Placement)
12.7%
Customer
Service
50.0%
Administration
7.9%
Selling New Business
(New or Acct Rounding)
20.9%
Claims
Processing
8.5%
Multi-Line CSRs
Average Top 25%
Number
1.2
High
2.0
Low
1.0
Average
Commissions Serviced
$156,416 $340,726
Average Pay ($)
$29,841
Average Pay (as %
of Book Serviced)
19.1%
Marketing
(Placement)
16.1%
Customer
Service
43.8%
Administration
22.7%
Selling New Business
(New or Acct Rounding)
11.7%
Claims
Processing
5.8%
*Insufficient Data