Table of Contents Table of Contents
Previous Page  15 / 123 Next Page
Information
Show Menu
Previous Page 15 / 123 Next Page
Page Background

TECHNOLOGY

A.

Information Technology Expense (as % of Net Revenues)

B.

Information Technology (IT) Personnel

Because technology plays such an important role in supporting the agency’s Customer Service

activities and efforts, they might be considered part of the service team. However, for the study

they were NOT included in the overall service head count.

AGENCIES WITH REVENUES UNDER $500,000

2005

PROFILE

REVENUES/

EXPENSES

FINANCIAL

STABILITY

EMPLOYEE

OVERVIEW

PRODUCER

INFO

SERVICE

STAFF

INFO

TECHNOLOGY

INSURANCE

CARRIERS

15

Average

+25%

Profit

+25%

Growth

Total IT Expense for Fiscal Year

1

4.1% 4.2% 3.4%

1

Includes hardware/software leasing, supplies, maintenance & maintenance contracts, training, data

communications, website development/maintenance, computer depreciation and software amortization.

IT Full-Time Employee Equivalents

Average

Top 25%

Average Number of IT Employees

0.6

High

1.0

Low

0.1

Total IT Payroll Expenses

$11,557

$25,000

IT Payroll as % of Net Revenues

3.0%