30 / 123
AGENCIES WITH REVENUES BETWEEN $500,000 AND $1,250,000
30
2005
PROFILE
REVENUES/
EXPENSES
FINANCIAL
STABILITY
EMPLOYEE
OVERVIEW
PRODUCER
INFO
SERVICE
STAFF
INFO
TECHNOLOGY
INSURANCE
CARRIERS
How Time Was Spent
Group L&H CSRs
Average Top 25%
Number
0.7
High
1.0
Low
0.1
Average
Commissions Serviced
$92,348 $201,000
Average Pay ($)
$16,075
Average Pay (as %
of Book Serviced)
17.4%
How Time Was Spent
Personal P&C CSRs
Average Top 25%
Number
2.1
High
5.0
Low
0.4
Average
Commissions Serviced
$158,441 $231,399
Average Pay ($)
$28,123
Average Pay (as %
of Book Serviced)
17.7%
How Time Was Spent
Marketing
(Placement)
12.7%
Customer
Service
61.5%
Administration
3.8%
Selling New Business
(New or Acct Rounding)
16.8%
Claims
Processing
5.2%
Multi-Line CSRs
Average Top 25%
Number
2.4
High
6.0
Low
1.0
Average
Commissions Serviced
$271,397 $385,061
Average Pay ($)
$34,083
Average Pay (as %
of Book Serviced)
12.6%
Marketing
(Placement)
17.1%
Customer
Service
29.6%
Administration
9.3%
Selling New Business
(New or Acct Rounding)
34.6%
Claims
Processing
9.4%
Marketing
(Placement)
10.6%
Customer
Service
32.7%
Administration
20.5%
Selling New Business
(New or Acct Rounding)
30.4%
Claims
Processing
5.8%