78 / 123
AGENCIES WITH REVENUES BETWEEN $5,000,000 AND $10,000,000
78
2005
PROFILE
REVENUES/
EXPENSES
FINANCIAL
STABILITY
EMPLOYEE
OVERVIEW
PRODUCER
INFO
SERVICE
STAFF
INFO
TECHNOLOGY
INSURANCE
CARRIERS
How Time Was Spent
Group L&H CSRs
Average Top 25%
Number
4.0
High
10.5
Low
0.6
Average
Commissions Serviced
$300,492 $467,972
Average Pay ($)
$40,913
Average Pay (as %
of Book Serviced)
13.6%
How Time Was Spent
Personal P&C CSRs
Average Top 25%
Number
7.3
High
20.5
Low
2.0
Average
Commissions Serviced
$169,398 $253,489
Average Pay ($)
$36,005
Average Pay (as %
of Book Serviced)
21.3%
How Time Was Spent
Marketing
(Placement)
17.0%
Customer
Service
63.4%
Administration
3.8%
Selling New Business
(New or Acct Rounding)
12.0%
Claims
Processing
3.8%
Multi-Line CSRs
Average Top 25%
Number
*
High
*
Low
*
Average
Commissions Serviced
*
*
Average Pay ($)
*
Average Pay (as %
of Book Serviced)
*
Marketing
(Placement)
20.6%
Customer
Service
56.8%
Administration
6.6%
Selling New Business
(New or Acct Rounding)
10.3%
Claims
Processing
5.7%
Insufficient Data -
Chart Not Applicable
*Insufficient Data