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57

PROGRAMS

2015-16

2016-17

2017-18

2018-19

Actual

Budget

Adopted

Projected

Appropriation

1,326,690

1,427,105

1,339,621

1,363,964

Full Time Equivalent Positions

8.481

8.481

7.000

7.000

Appropriation

215,104

392,483

255,283

261,768

Full Time Equivalent Positions

1.5

2.5

2.5

2.5

Appropriation

700,071

0

0

0

Full Time Equivalent Positions

12

0

0

0

Appropriation

382,420

403,536

417,821

428,830

Full Time Equivalent Positions

4

4

4

4

Departmental Objectives

PERFORMANCE MEASURES

2015-16

2016-17

2017-18

2018-19

Actual

Budget

Adopted

Projected

Internal Audit

Percent of Internal Audit audit/review findings resolved

97%

98%

95%

95%

Percent of Non-departmental Grants reviewed for

compliance

100%

100%

100%

100%

Percent of public record requests organization-wide

responded to within 2 business days

100%

100%

95%

95%

Provide timely, detailed, and accurate responses to assist City departments with the promotion of their mission.

Develop and maintain a diverse and well-trained workforce.

Maintain and improve the City's financial condition.

Develop a process to hold employees accountable and recognize for exceptional performance.

Provide oversight and support for the implementation of the Minority and Women's Business Enterprise Program.

EXECUTIVE

City Manager's Office

Provides administrative leadership to City Government, carrying out the policies, programs, ordinances and resolutions approved by City

Council; manages municipal services, departments and positions created by City Charter; informs City Council of the City’s financial

condition and future financial needs; prepares reports for the City Council concerning the affairs of the City.

MWBE

Internal Audit

Conducts Reviews of City Operations to ensure Compliance with City policies, Local Tax Dollars, State and Federal Statutes and

Generally Accepted Accounting Principles. Also monitors Federal and State grants to ensure compliance with Grant Regulations.

Provides oversight and support for the implementation of the Minority and Women's Business Enterprise Program Plan through internal

and external education and advocacy; facilitate business development training programs to enhance the ability of MWBEs to effectively

compete for City contracts; reports the City’s progress towards achieving the goals and objectives of the MWBE Program Plan.

Contact Center

Serves as central citizen request center with one single City phone number for residents and businesses to report problems, ask

questions and request services in one contact, provides up-to-date instant access to information from departments; tracks requests and

service responses for maximum trend analysis and performance measurement. Moved to Communications in FY 16-17.