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TECHNOLOGY

A.

Agency Management System Utilized

B.

Information Technology Expense (as % of Net Revenues)

C.

Impact of Technology and Business Process Improvements on Agency

AGENCIES WITH REVENUES BETWEEN $1,250,000 AND $2,500,000

74

EXECUTIVE

PERSPECTIVES

PROFILE

REVENUES/

EXPENSES

FINANCIAL

STABILITY

EMPLOYEE

OVERVIEW

PRODUCER

INFO

SERVICE

STAFF

INFO

TECHNOLOGY

INSURANCE

CARRIERS

APPENDIX

% Utilizing

AMS

Sagitta

6.5%

AfW

38.7%

Prime

0.0%

Applied Systems

The Agency Manager (TAM)

48.4%

Vision

0.0%

Doris

3.2%

ebix

3.2%

InStar

0.0%

irs-aims

0.0%

Strategic Insurance Software (SIS)

0.0%

MI Assistant

0.0%

VRC Insurance Systems

0.0%

XDimensional Technologies

0.0%

Other*

0.0%

Information Technology

Staffing

Agencies in this study group

had an average of

0.9

employees (FTE) dedicated to

managing/supporting their

agency’s IT solutions with

total payroll expense of

$41,765

.

Average

+25%

Profit

+25%

Growth

Total IT Expense for Fiscal Year

1

2.6%

1.7%

3.6%

*No agency management system, custom, etc.

1

Includes hardware/software leasing, supplies, maintenance & maintenance contracts, training, data

communications, website development/maintenance, computer depreciation and software amortization.

1

5

Very

Negative

Somewhat

Negative

Neutral

Impact

Somewhat

Positive

Very

Positive

2

3

4

Impact on:

Impact Score*

Agency Productivity

4.48

Agency Profitability

4.35

Agency Customer Service

4.52

Management Information

4.39

Impact Scoring*