73 / 186
AGENCIES WITH REVENUES BETWEEN $1,250,000 AND $2,500,000
72
EXECUTIVE
PERSPECTIVES
PROFILE
REVENUES/
EXPENSES
FINANCIAL
STABILITY
EMPLOYEE
OVERVIEW
PRODUCER
INFO
SERVICE
STAFF
INFO
TECHNOLOGY
INSURANCE
CARRIERS
APPENDIX
*Insufficient Data
Group L&H CSRs
Average Top 25%
Number
1.5
High
2.7
Low
1.0
Average
Commissions Serviced
$201,352 $381,265
Average Pay ($)
$31,450
Average Pay (as %
of Book Serviced)
15.6%
How Time Was Spent
Marketing
(Placement)
23.3%
Customer
Service
44.2%
Administration
5.8%
Selling New Business
(New or Acct Rounding)
14.6%
Claims
Processing
11.7%
Personal P&C CSRs
Average Top 25%
Number
3.3
High
8.0
Low
1.0
Average
Commissions Serviced
$148,817 $210,934
Average Pay ($)
$31,845
Average Pay (as %
of Book Serviced)
21.4%
How Time Was Spent
Marketing
(Placement)
16.2%
Customer
Service
60.8%
Administration
3.6%
Selling New Business
(New or Acct Rounding)
14.0%
Claims
Processing
5.3%
Multi-Line CSRs
Average Top 25%
Number
2.0
High
4.0
Low
1.0
Average
Commissions Serviced
$154,393
*
Average Pay ($)
$35,641
Average Pay (as %
of Book Serviced)
23.1%
How Time Was Spent
Marketing
(Placement)
9.4%
Customer
Service
65.6%
Administration
3.6%
Selling New Business
(New or Acct Rounding)
8.7%
Claims
Processing
12.6%