Table of Contents Table of Contents
Previous Page  98 / 186 Next Page
Information
Show Menu
Previous Page 98 / 186 Next Page
Page Background

CSR Summary

C.

Information Technology (IT) Personnel

Because technology plays such an important role in supporting the agency’s Customer Service

activities and efforts, they might be considered part of the service team. However, for the study

they were NOT included in the overall service head count.

AGENCIES WITH REVENUES BETWEEN $2,500,000 AND $5,000,000

EXECUTIVE

PERSPECTIVES

PROFILE

REVENUES/

EXPENSES

FINANCIAL

STABILITY

EMPLOYEE

OVERVIEW

PRODUCER

INFO

SERVICE

STAFF

INFO

TECHNOLOGY

INSURANCE

CARRIERS

APPENDIX

97

Commercial

P&C

Group

L&H

Personal

P&C

Multi-

Line

$600,000

$500,000

$400,000

$300,000

$200,000

$100,000

Commercial

P&C

Group

L&H

Personal

P&C

Multi-

Line

30%

20%

10%

Average Pay as a % of Book Serviced

Average Book Serviced/CSR

(Commissions)

Average

Top 25%

Average

IT Full-Time Employee Equivalents

Average

Top 25%

Average Number of IT Employees

1.2

High

4.0

Low

0.3

Total IT Payroll Expenses

$54,371

$88,252

IT Payroll as % of Net Revenues

1.5%

$700,000