99 / 186
TECHNOLOGY
A.
Agency Management System Utilized
B.
Information Technology Expense (as % of Net Revenues)
C.
Impact of Technology and Business Process Improvements on Agency
AGENCIES WITH REVENUES BETWEEN $2,500,000 AND $5,000,000
98
EXECUTIVE
PERSPECTIVES
PROFILE
REVENUES/
EXPENSES
FINANCIAL
STABILITY
EMPLOYEE
OVERVIEW
PRODUCER
INFO
SERVICE
STAFF
INFO
TECHNOLOGY
INSURANCE
CARRIERS
APPENDIX
% Utilizing
AMS
Sagitta
6.3%
AfW
21.9%
Prime
0.0%
Applied Systems
The Agency Manager (TAM)
65.6%
Vision
0.0%
Doris
0.0%
ebix
0.0%
InStar
0.0%
irs-aims
3.1%
Strategic Insurance Software (SIS)
0.0%
MI Assistant
3.1%
VRC Insurance Systems
0.0%
XDimensional Technologies
0.0%
Other*
6.3%
Information Technology
Staffing
Agencies in this study group
had an average of
1.2
employees (FTE) dedicated to
managing/supporting their
agency’s IT solutions with
total payroll expense of
$54,371
.
Average
+25%
Profit
+25%
Growth
Total IT Expense for Fiscal Year
1
2.2%
2.0%
1.9%
*No agency management system, custom, etc.
1
Includes hardware/software leasing, supplies, maintenance & maintenance contracts, training, data
communications, website development/maintenance, computer depreciation and software amortization.
1
5
Very
Negative
Somewhat
Negative
Neutral
Impact
Somewhat
Positive
Very
Positive
2
3
4
Impact on:
Impact Score*
Agency Productivity
4.63
Agency Profitability
4.50
Agency Customer Service
4.56
Management Information
4.47
Impact Scoring*
"The most effective practice for
maximizing productivity has
come in the form of remote com-
puter access. This is sometimes
unfortunate, though, because the
temptation is to work longer
hours - from home, on the road,
on vacation, everywhere."