97 / 186
AGENCIES WITH REVENUES BETWEEN $2,500,000 AND $5,000,000
96
EXECUTIVE
PERSPECTIVES
PROFILE
REVENUES/
EXPENSES
FINANCIAL
STABILITY
EMPLOYEE
OVERVIEW
PRODUCER
INFO
SERVICE
STAFF
INFO
TECHNOLOGY
INSURANCE
CARRIERS
APPENDIX
How Time Was Spent
Insufficient Data -
Chart Not Applicable
*Insufficient Data
Group L&H CSRs
Average Top 25%
Number
2.7
High
10.0
Low
0.9
Average
Commissions Serviced
$258,899 $617,830
Average Pay ($)
$38,249
Average Pay (as %
of Book Serviced)
14.8%
How Time Was Spent
Marketing
(Placement)
21.4%
Customer
Service
45.8%
Administration
10.7%
Selling New Business
(New or Acct Rounding)
13.0%
Claims
Processing
9.1%
Personal P&C CSRs
Average Top 25%
Number
5.4
High
16.0
Low
1.0
Average
Commissions Serviced
$173,577 $253,857
Average Pay ($)
$32,782
Average Pay (as %
of Book Serviced)
18.9%
How Time Was Spent
Marketing
(Placement)
14.5%
Customer
Service
61.4%
Administration
3.1%
Selling New Business
(New or Acct Rounding)
16.2%
Claims
Processing
4.8%
Multi-Line CSRs
Average Top 25%
Number
*
High
*
Low
*
Average
Commissions Serviced
*
*
Average Pay ($)
*
Average Pay (as %
of Book Serviced)
*