14 / 123
AGENCIES WITH REVENUES UNDER $500,000
14
2006
PROFILE
REVENUES/
EXPENSES
FINANCIAL
STABILITY
EMPLOYEE
OVERVIEW
PRODUCER
INFO
SERVICE
STAFF
INFO
TECHNOLOGY
INSURANCE
CARRIERS
2006 Best Practices Study
How Time Was Spent
Group L&H CSRs
Average Top 25%
Number
*
High
*
Low
*
Average
Commissions Serviced
*
*
Average Pay ($)
*
Average Pay (as %
of Book Serviced)
*
Insufficient Data -
Chart Not Applicable
How Time Was Spent
Personal P&C CSRs
Average Top 25%
Number
1.1
High
2.0
Low
0.5
Average
Commissions Serviced
$140,452 $241,333
Average Pay ($)
$27,607
Average Pay (as %
of Book Serviced)
19.7%
How Time Was Spent
Marketing
(Placement)
11.4%
Customer
Service
55.6%
Administration
7.9%
Selling New Business
(New or Acct Rounding)
21.1%
Claims
Processing
4.0%
Multi-Line CSRs
Average Top 25%
Number
1.6
High
3.0
Low
1.0
Average
Commissions Serviced
$213,163 $341,083
Average Pay ($)
$32,052
Average Pay (as %
of Book Serviced)
15.0%
Marketing
(Placement)
13.3%
Customer
Service
47.3%
Administration
12.3%
Selling New Business
(New or Acct Rounding)
20.8%
Claims
Processing
6.2%
*Insufficient Data